Summary

Work experience

• Customer Support Specialist

  Tech Mahindra

  2022.08-2022.10

  (3 months)

  1. Under training period handled customer queries via chat with accurate troubleshooting. 2. Resolved technical issues for website/app users. 3. Coordinated with teams for issue escalation and resolution.
• Representative, Operations

  Concentrix

  2020.02-2021.07

  (a year)

  1. Meet contractual KPIs’ and ensured service delivered to Client. 2. Track, document and retrieve information in database. 3. Achieves a first call resolution rate of 60% by actively listening to customers. 4. 27% increase in customer satisfaction rating over a specific period.
• Sales Helper

  Bkb Mall

  2018.11-2019.10

  (a year)

  - Supported floor sales and customer engagement in a medium-footfall retail environment. - Assisted with billing, inventory checks, and visual display setups. - Strengthened verbal communication and on-ground sales skills. Internship

Educational experience

• Ranchi University

  Master of Business Administration (HR & Marketing)

  2022.07-2024.06

  (2 years)

  Master of Business Administration in the dual specializations Major specialization - Human Resource and Minor specialization - Marketing Scored— 76.67% with distinction Prepared Internship Report (MECON LIMITED) on topic- "Aspects of Industrial Relations"
• Manrakhan Mahto B.Ed. College

  D.El.Ed.

  2019.06-2021.10

  (2 years)

  Completed 2-years D.El.Ed. course from Manrakhan Mahto B.Ed. College, under JAC Board Did teacher training and learn various teaching techniques Learned child psychology and children's learning patterns Scored— 80.92%
• Ranchi University

  Business Administration (Marketing)

  2015.09-2018.07

  (3 years)

  Graduated as Bachelor of Business Administration (Marketing) Did Internship at Big Bazaar in "Retail Operations and sales generation" Generated sales for various products by promotion Scholarship from the KC Mahindra Education Trust. Scored— 64.25% in Graduation

Languages

Certificates

Skills