Sevcan's Resume

Sevcan

International Sales & Marketing Manager

Female

33 y/o

Sales representative/Customer Representative/Account Manager/BD Manager/Business Manager/Supervisor/Commercial Director/Sales Manager/Supervisor/Sales Director/Regional Sales Manager/Supervisor/Regional Sales Director/Country Manager/Sales business analysis/Sales Operations/Pre-sales technical support/After-sales technical support/Customer Success/Marketing Planning/Marketing/SEO/Business Channels/Event Planning/Market research and analysis/Marketing Specialist/Marketing Manager/Supervisor/Pre-sales customer service/After-sales customer service/Consulting hotline customer service/Telephone customer service/Network/Online Customer Service/Customer Service Specialist/Customer Service Manager/Supervisor/Customer Service Director/Purchasing Director/Purchasing Manager/Supervisor/Supplier Quality Management/Product Management/Buyer/Production Project Management

Live in Korea

Nationality Turkey

International Sales & Marketing Manager
MFS Cikolata Kalıp San. Ve Dıs Tic. Ltd.
2014.01-2024.01
(10 years)
- Designed innovative campaigns that significantly increased sales and expanded market share in international markets. - Managed portfolios, implemented targeted email campaigns, and conducted CRM analyses to boost customer satisfaction. - Organized participation in international and national fairs, prepared incentive files, and successfully represented the company. - Coordinated logistics, customs, and payment processes for exports. - Managed supplier communications and logistics processes for imports (in compliance with Incoterms 2020). - Supervised, trained, and motivated the sales team to achieve ambitious targets.
Customer Relations Specialist
Fast Track Debt Relief
2022.02-2022.10
(9 months)
- Managed client relationships by pulling credit reports and providing comprehensive insights into their financial situations and assist customers via chat, email, and occasional calls. - Informed and guided clients through debt relief options, organizing consultations with legal experts and maintaining ongoing communication to ensure client satisfaction. - Actively included new customers into the program, contributing to the growth of the client base and enhancing overall company performance.
Technical Customer Success Specialist, Sales Support
Baysan Marine
2013.01-2014.01
(a year)
- Managed order processes by coordinating between production, logistics, and customers. - Handled international transportation and customs procedures. - Supported sales through email marketing and SEM campaigns. - Supported and informed customers technically during all process.
Trainee (2011 – 2012) / Export-Import Operations Officer (2012 – 2013)
icdas celik enerji tersane ve ulasim sanayi a.s.
2011.01-2013.01
(2 years)
-Prepared export documents and followed up on customs processes, ensuring seamless execution of export-import operations.

Educational experience

Marmara University
MBA in International Trade and Investment Management
2016.09-2018.06
(2 years)
master degree
Fatih University
Business Administration – International Trade
2014.09-2016.06
(2 years)
bachelors degree
Uludag University
Foreign Trade
2012.09-2014.06
(2 years)
Foreign Trade