Serena

senior hr generalist (talent acquisition-focused)
FemaleHR Specialist/AssistantLive in VietnamNationality
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Work experience

  • senior hr generalist (talent acquisition-focused)

    Amira Holdings JSC
    2025.07-Current(10 months)
    Recruitment (60%) - Manage end-to-end recruitment process: sourcing, interviewing, offering. - Build and maintain a candidate database and talent pool. - Coordinate with team leads to understand hiring needs. - Ensure a positive candidate experience throughout. Employer Branding & Engagement (20%) - Support employer branding via LinkedIn, Facebook, and other channels. - Organize internal events (team building, birthdays, company trips, etc.). - Promote employee engagement and internal communication. HR Operations & Admin (10%) - Handle onboarding paperwork and new hire procedures. - Ensure smooth execution of HR daily operations. - Support internal HR activities and logistics. Learning & Development (5%) - Identify training needs and collaborate with department leads. - Research and connect with external training organizations, schools, or vendors. - Support internal training roadmap and track program effectiveness. HRBP Support (5%) - Liaise with team leads on staffing and performance matters. - Gather employee feedback and suggest workplace improvements. - Contribute to HR policy and process development as needed. Compensation & Benefits (Support Level) - Coordinated with Accounting/C&B to review monthly timesheets, attendance records, and OT data. - Supported payroll preparation by validating attendance data and resolving discrepancies. - Participated in reviewing and proposing internal HR policies (leave, overtime,holiday, allowance). - Collected employee feedback related to compensation & benefits and provided insights for policy improvement. - Assisted in communicating C&B policies and clarifying employee inquiries.
  • Global Talent Acquisition Specialist (an ALTEN Company)

    VMO Group
    2021.10-2025.07(4 years)
    (3 years 10 months) - In charges end-to-end recruitment for internal IT and non-IT positions across APAC markets (Vietnam, Korea, Thailand, Japan and Singapore) and the US market - Developed and executed recruitment plans aligned with company hiring processes, managing the full recruitment cycle: job intake, sourcing, screening, interviews, offer management, onboarding - Collaborated directly with department heads and C-level stakeholders to forecast hiring needs, ensure quality and quantity of hires, and proactively build talent pipelines. - Provided recruitment performance reports and insights to improve strategies. - Additionally, contributed to employer branding through content creation, internal training, and English language coaching to enhance team communication and candidate engagement. Achievement: Global Recruitment: - Sales Position: Successfully closed Strategic Sales Director and Presales roles in Singapore and Thailand within 1 month role on average, ensuring strong pipeline quality and high offer acceptance rate. - IT and Non-IT: Recruited hard-to-source technical roles for Singapore such as Repair Engineer for a car company, Field Service Engineer, and other specialized functions, overcoming talent shortages and strict skill requirements
  • English Teacher and Teaching Assistant

    Topica Native
    2017.01-2023.05(6 years)
    (6 years 5 months) Classroom Management and Teaching Flexibility: - Conducted classes for diverse learners (ages 18–60), including VIP and standard groups, adapting to varying skill levels. Skill Development and Individualized Instruction: - Focused on improving listening, reading, and speaking skills, with customized lesson plans based on students’ strengths and weaknesses. Material Development and Delivery: - Created tailored resources to enhance learning efficiency while effectively using provided materials. Performance Assessment and Planning: - Regularly evaluated progress and implemented targeted strategies for improvement. Support for Live Learning Environments: - Supported Native Teachers with translation (English-Vietnamese) and resolved technical issues during live classes. Results: + Continuously received from 4.5 to 5 out of 5 stars based on students ‘feedbacks per month. + Improved students ‘level of English from A1 To B2 level in 1 year of inclining. + Ranked top 10 best teachers in the system for 3 years constantly.
  • Recruitment and Trainer Team Leader

    ITNavi
    2021.01-2021.10(10 months)
    Recruiter (60%) Managed full-cycle recruitment for both IT and non-IT roles, from sourcing to onboarding. Partnered with department heads to forecast hiring needs and close key positions. Built talent pipelines, improved sourcing channels, and optimized job postings. Delivered recruitment reports and proposed process improvements to boost efficiency and compliance. Team Lead (20%) Led a team of 10–13 junior members, providing daily guidance and on-the-job training. Monitored team KPIs, delegated tasks, and ensured alignment with hiring goals. Fostered collaboration and improved team performance and engagement. Trainer (20%) Conducted soft skills training (e.g., communication, time management,interview skills). Created training materials and onboarding content to support team development. Helped improve employee readiness and retention through continuous learning.
  • Human Resources Assistant Team Lead/Trainer

    Chubb
    2020.06-2021.01(8 months)
    1 year 3 months Management (40%) | Training (30%) | Recruitment (30%) - Led and supervised a team of 2 HR Assistants, ensuring performance and compliance. - Oversaw end-to-end hiring and onboarding processes. - Developed and delivered training to improve skills and team effectiveness. - Monitored KPIs, resolved team issues, and maintained quality standards. - Conducted regular team meetings and performance reporting to align with business goals.
  • Brand Ambassador

    International MUN
    2020.09-2020.10(2 months)
    - Promoted IMUN Online Conferences across schools, universities, and social media platforms. - Educated peers on the benefits of MUNs in developing skills such as diplomacy, negotiation, and leadership. - Acted as a brand representative, driving awareness and increasing event registrations. - Supported outreach initiatives and engagement campaigns through various communication channels.
  • Human Resources Assistant

    Chubb
    2019.11-2020.06(8 months)
    Recruitment (70%) | HR Assistance (30%) - Managed end-to-end recruitment process: job postings, CV screening, interview scheduling, and first-round interviews. - Maintained accurate HR records, documentation, and employee files. - Supported offboarding procedures, including termination paperwork and exit interviews. - Stayed current on HR trends and best practices to enhance recruitment efficiency. - Assisted HR leadership with calendar management and coordination of training sessions. - Facilitated new hire orientation and reported onboarding status to senior management.

Educational experience

  • Hanoi National University of Education

    Teaching English as a Second or Foreign Language/ESL
    2015.01-2019.01(4 years)

Certificates

HSK II in Chinese People Analytics Preparing to Manage Human Resources Organizational Analysis
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