Work experience

• Fleet Operations Manager

  FIREFLY SYSTEMS INC.

  2020.02-2025.08

  (6 years)

  delivering dynamic, location-based digital campaigns through vehicle-mounted digital and static screens, and ad car wraps. Led remote fleet and customer support teams, managing 800 rideshare digital car wraps across major U.S. cities. Oversaw driver support operations across multiple channels to ensure high satisfaction and swift resolution of issues. Coordinated marketing campaigns in 13 cities, including long-term markets and short-term activations, ensuring compliance and campaign uptime. Executed and managed experiential marketing events, working with clients and technical teams to troubleshoot issues and deliver results. Partnered with cross-functional teams to refine onboarding workflows, campaign briefs, and improve documentation processes. Authored training guides and FAQs to support team knowledge sharing and alignment, while optimizing workflows with tools like Zendesk and Jira. Performed bi-weekly payment audits to maintain financial accuracy and vendor transparency.
• Customer Service Executive

  TAMAM APP

  2019.11-2020.01

  (3 months)

  Tamam App was an on-demand delivery startup connecting users with local couriers. (The company is no longer active.) • Managed 1,000+ monthly customer interactions with a 95% satisfaction rate through proactive issue resolution. • Identified recurring user issues and worked with product and operations teams to optimize delivery workflows. • Built internal support documentation that reduced repetitive inquiries and improved response times. • Increased customer satisfaction rate to {95%} by efficiently managing and resolving {1000+} customer inquiries monthly.
• COE Specialist

  UBER

  2018.03-2019.10

  (2 years)

  that connects passengers with drivers through its mobile app platform. Investigated incidents and accidents involving both drivers and riders, ensuring platform integrity and minimizing fraud. Audited driver incidents to enhance safety measures and mitigate risks. Provided phone, email, and CRM support to maintain high levels of customer satisfaction and operational efficiency. Reported cases to headquarters, provided application support, and resolved operational issues. KEY ACHIEVEMENTS Cross-Functional Collaboration ​ Excellence Partnered with Product, Ad Ops, Sales, and Account Management teams to streamline operations across 13 U.S. cities, ensuring seamless campaign execution and consistent service quality. Process Optimization & Compliance ​ Impact Developed standardized auditing and permitting processes for driver operations, improving regulatory compliance and minimizing operational downtime.

Educational experience

• Anadolu University

  Bachelor of Business Administration (EN)

  2019.10-Current

  (6 years)

  Remote.
• Mimar Sinan Fine Arts University

  Bachelor of Arts in Painting

  2010.10-2019.01

  (8 years)

  .

Languages