Summary

Work experience

• Sales Technical Support, Microsoft 365

  Shanghai Wicresoft Co. Ltd.

  2024.03-Current

  (a year)

   Deliver pre-sales and post-sales support for Microsoft 365 (Exchange Online, Teams, SharePoint) to EMEA, NOAM, and ANZ clients, boosting customer retention by 25%.  Conduct product demos and tailored presentations, driving a 15% increase in sales conversions.  Collaborate with sales teams to identify upsell opportunities, resulting in 130% of annual sales targets.  Lead customer training sessions, improving product adoption rates by 20%.  Awards: Rising Star, Best Performance Award (for KPI-driven customer satisfaction).
• Sales Officer

  Dream Study International

  2023.02-2024.02

  (a year)

   Successfully managed foreign university applications, including scholarships and visa documentation, ensuring accuracy and timeliness.  Guided students and guardians through the admission procedures of foreign universities, addressing inquiries and concerns effectively.  Maintained professional relationships with international institutions to streamline admission and scholarship processes.  Prepared and managed essential documentation, including SOPs and study plans, to support successful admissions and visa approvals.  Utilized CRM tools to update applicant information and conducted marketing campaigns via social media to enhance outreach Maintained strict confidentiality of customer information, adhering to data privacy standards.  Successfully granted 50+ visa for students in Australia’s various universities
• After Sales Technical Support Engineer

  Royal Hospital

  2017.03-2023.01

  (6 years)

   Develop and implement effective sales strategies for the medical products portfolio in Bangladesh.  Set clear sales targets and KPIs for the team to meet and exceed revenue goals.  Analyze market trends, customer needs, and competitive landscape to adjust strategies accordingly.  Lead, mentor, and train the sales team to ensure effective performance and continuous professional development.  Expanded the customer base by 25% in the first year through targeted marketing strategies and building long-term relationships with key hospital and clinic decision-makers.  Conducted over 100+ successful on-site product demonstrations for healthcare professionals, resulting in a 40% increase in conversions from demo to purchase.

Educational experience

• International Islamic University

  B.Sc in Electrical & Electronic Engineering

  2012.12-2016.08

  (4 years)

  GPA: 3.20 / 4.0

Languages

Certificates

Skills