Work experience

• Medical Secretary II

  NYU Langone

  2025.01-Current

  (9 months)

  • Receive and route messages or documents, such as laboratory results, to appropriate staff. • Compile and record medical charts, reports, or correspondence, using a computer. • Provide information for patient admission and discharge; manage inventory and restock clerical space. • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. • Utilized EMR systems (Epic, IDX) to manage patient data and improve workflow efficiency. • Developed technical skills in database management, electronic scheduling, and secure records handling.
• Care Coordinator

  Memorial Sloan Kettering Hospital

  2024.08-2025.02

  (7 months)

  • Ensured staff delivered high-quality, personalized care to patients. • Managed budgets and supported financial effectiveness of care settings. • Recruited, trained, and supervised staff; communicated patient needs to medical teams. • Maintained compliance with health and safety regulations. • Built and sustained positive relationships with community organizations and stakeholders. • Prepared reports on patient progress and coordinated resources to support care delivery.
• Scheduling Coordinator

  Mount Sinai Health System

  2022.06-2024.09

  (2 years)

  • Scheduled patient FPA appointments and updated practice management system. • Collected patient demographics and insurance information and entered into the practice management system. • Verified patient insurance coverage prior to appointment and advised patients of referrals or authorizations. • Scheduled tests and consultations; initiated appointment reminder calls. • Trained and mentored new Scheduling Coordinators and administrative staff. • Acted as liaison between Scheduling staff and Administrative Assistants to resolve patient concerns. • Designed and implemented onboarding materials and training sessions for new hires, improving productivity. • Streamlined scheduling workflows and standardized documentation.
• Supervisor

  Juice Press

  2018.06-2020.02

  (2 years)

  • Developed and maintained strong customer relationships to build loyalty and satisfaction. • Provided real-time support to staff, ensuring rapid solutions to service issues. • Conducted training sessions and mentored employees to improve performance and service delivery. • Monitored compliance with safety standards, protecting staff and maintaining operations. • Enhanced onboarding process by standardizing training checklists and monitoring progress. • Optimized inventory and workflow, reducing delays and improving readiness.
• Restaurant Team Member

  Shake Shack

  2017.04-2018.08

  (a year)

  • Maintained organized, clean, and safe workstations to promote efficiency. • Contributed to team success by working flexibly across multiple stations. • Delivered high-quality customer service and developed product knowledge skills. • Processed payments and managed cash register transactions accurately. • Supported inventory counts and restocking to maintain smooth operations.
• Sales Associate Specialist

  Macy's

  2015.09-2017.03

  (2 years)

  • Provided customer support with product inquiries, selections, and purchases. • Balanced and organized cash register operations, handling cash and coupons. • Monitored sales floor and merchandise displays, restocking and reorganizing as needed. • Volunteered for additional shifts during peak seasons to support store needs.
• Patient Coordinator

  Marble Hill Senior Center

  2012.07-2014.02

  (2 years)

  • Maintained confidentiality of patient data to safeguard health information. • Coordinated transportation for patients to and from medical appointments. • Assisted patients with check-in procedures and provided excellent customer service. • Explained procedures and services to patients with clarity and courtesy.

Educational experience

• Monroe University

  Criminal Justice

  2016.09-Current

  (9 years)

  Associate Degree
• Belmont Preparatory

  High School Diploma

  2012.09-2016.06

  (4 years)

  High School Diploma

Languages