июня 2021 - августа 2024 (3 года 3 месяца) • Co-develop and review order confirmations (commercial proposals tocustomers). Serve as a solution technical supervisor. • Perform technical research on businesses for implementation; • Develop comprehensive project roadmaps and time schedules; • Ensure resource planning and proper resource application; • Serve as a key point of contact between the customer, the international teams of hardware& software designers, and the local integration team; • Supervise shipping and billing processes in Italy and Russia; • Estimate risks, and plan risk mitigation; • Manage contractors: searched for reliable contractors, designed specifications, accepted works; • Supervise industrial equipment and software integration at the customers’ sites. Ensure troubleshooting and defect elimination; • Manage all project-related documentation; • Provide reporting to the customers and own top management. • Manage the team of project and integration managers (international teamfrom Russia, Italy, and Romania) in terms of project implementation.

августа 2020 - июня 2021 (11 месяцев) • Was in charge of solution architecture; • Managed hardware and software installation at production sites

преля 2019 - марта 2020 (1 год) • Delivered for assigned account(s) Service Sales Plan by managing key process actions to make order executable to convert to a sale; • Identified and developed relationships with key strategic customers and accounts; • Developed long-term relationships with assigned key accounts to generate business opportunities; • Led all large and strategic public and private customer relationship management activities throughout the sales lifecycle with assigned accounts & ensure customer satisfaction & retention; • Built relationship w/ with CxO level executives to define and implement go-to market and strategic plan; • Identified and capitalized on opportunities that immediately satisfied customer needs; • Developed and maintained a high level of product knowledge of GE and competitive products; • Developed and executed a structured strategic account plan and established a process to engage customers and customer follow-up procedures to drive growth; • Managed the sales cycle and all key account relationship management activities connected to the service sales cycle (cash, contract completion, etc); • Supervised and coordinated with field teams to drive business offerings ranging from simple service offerings to complex solutions; • Negotiated and closed deals. Ensured order execution follow-up.

мая 2014 - ноября 2018 (4 года 7 месяцев) • Formulated and implemented a sales plan for SMA contracts. • Attracted existing customers of the category with a freelance equipment park (owned by them), for the implementation of the sales plan. • Reported on the completed plan, applications, and indicators, according to KPI. • Participated in planning strategies, and set goals and objectives for the work units; • Provided support for customers and partners throughout the country; • Processed claims; • Managed emergencies; • Carried out urgent and scheduled preventive maintenance of equipment, and installation of new equipment in the accountable regions (Siberia, Far East) following the regulations and schedules; • Provided selection, control, and order of spare parts, maintenance of accounting warehouse, and primary accounting documentation; • Developed and organized of training processes for staff and customers in other regions (Siberia, Far East). Planning and conducting seminars in the framework of the training center in Novosibirsk. • With my participation, an information portfolio has been developed for the implementation of client support, as part of a project to update the company's technical base.

мая 2012 - марта 2014 (1 год 11 месяцев) • Diagnostics, urgent and preventive maintenance of copying, printing equipment, and post-printing equipment; • Installation of new equipment; • Repair of electronic components (power supplies, xerographic modules,sensors, control boards, etc.); • Programming and tuning controllers of printing machines, and software; • Remote technical customer support; • Accounting documentation, processing of complaints; • Interaction with official representatives. Work with technical documentation; • Documentation for spare parts warehouses (orders, reporting).