Work experience

• owner

  m.r.f. meccatronic

  2023.04-2024.08

  (a year)

  owner of auto reparation service
• Owner / Customer Care & Operations Manager

  marofa ricambi snc

  2009.04-2024.08

  (15 years)

  Problem Solving & Troubleshooting Effective Communication (Written & Oral) • Managed the entire customer lifecycle for the auto workshop, from initial reception to post-service follow-up, ensuring maximum satisfaction. CRM & Customer Relationship Management • Provided direct customer support (phone, email, in-person) for technical inquiries, quotes, repair status, and billing issues. Privacy Regulations & GDPR Knowledge • Resolved complex complaints and issues promptly and effectively, maintaining a solution-oriented approach. Order, Billing & Payment Management Teamwork & Collaboration • Coordinated activities between the workshop and customers, ensuring clear communication and constant updates. Adaptability & Quick Learning • Ensured proper customer data management in compliance with privacy regulations (GDPR). • Gathered customer feedback to identify areas for process and service improvement. Languages Italian: Native Speaker English: Full Professional Proficiency

Educational experience

• Technical Institute for Surveyors, Cagliari

  Surveyor Diploma

  1996.09-2001.07

  (5 years)

  technical institute

Languages

Skills