Work experience

• Duty Manager

  Palm Springs Hotel Dili

  2025.03-Current

  (6 months)

  Guest Experience & Front Office Supervision Emergency & Incident Handling Team Leadership & Shift Management Extranet & OTA Management Channel Manager (SiteMinder) Configuration PMS (OPERA) Configuration
• Duty Manager

  Koh Russey Resort

  2023.06-2023.10

  (5 months)

  Ensure exceptional guest experience throughout the stay. Handle escalated guest complaints and resolve issues efficiently. Personally assist VIPs, long-stay guests, and high-profile clients. Act as the face of the hotel in the absence of senior management. Take control during emergencies such as fire, medical situations, power outages, or guest disputes. Coordinate with local authorities or emergency services when required. Ensure guest and staff safety at all times. Monitor all operational departments (Front Office, Housekeeping, F&B, Engineering) to ensure smooth functioning. Conduct hotel walkthroughs/inspections to check cleanliness, safety, and service standards.
• Front Office Supervisor

  Koh Russey Resort

  2023.04-2023.07

  (4 months)

  Handle guest complaints, requests, and concerns promptly and professionally. Ensure guest satisfaction by monitoring service standards. Manage VIP, loyalty, and special guest arrivals. Monitor guest feedback and follow up when needed. Supervise, train, and motivate front office staff (receptionists, bellboys, etc.). Create shift schedules and manage attendance or shift changes. Monitor staff performance and give coaching or corrective feedback.
• Front Desk Agent

  Marriott Hotel

  2019.05-2022.02

  (3 years)

  Handling check in and check out process, Reservation, Rooms Controller, Night Audit
• Receptionist

  Hyatt Regency

  2018.04-2019.07

  (a year)

  Handling check in and check out process, reservation, Operator, handling VIP Guest

Projects

• Waroenk Kito

  Co-Owner

  2021.02-2025.01

  (4 years)

  Indonesian Cuisine Restaurant
• Opera Sayur

  Founder

  2020.03-2021.02

  (a year)

  Online grocery stores that provide any goods from Traditional market, focus on hygiene and sanitation

Educational experience

• STIPRAM

  Hospitality

  2012.03-2015.06

  (3 years)

  Focus on Hotel Management

Languages