Summary

Work experience

• Back office "Wallet manager"

  BNI Madagascar

  2022.04-2023.08

  (a year)

  • Processing of UME management operations and resolution of level 2 customer complaints. • Monitoring and reporting of anomalies to the support service for effective handling. • Preparation and submission of regulatory reports related to EMEs. • Management of commission and fee invoices, including payment tracking. • Validation of permanent control results and archiving (both digital and physical). • Updating and communicating statistical dashboards for performance tracking.
• Sales Representative Internship

  BAOBAB Bank Madagascar

  2022.01-2022.03

  (3 months)

  • Client Acquisition and Relationship Management: Assisted in identifying potential clients, presenting banking products and services, and building long-term relationships to expand the customer base; • Sales Strategy Implementation: Supported the execution of sales strategies to achieve monthly and quarterly targets for loan products, savings accounts, and other financial services; • Customer Needs Assessment: Conducted interviews and surveys to understand clients’ financial needs and recommended tailored banking solutions; • Product Promotion: Promoted BAOBAB Bank’s products and services through direct marketing, presentations, and participation in community outreach events; • Market Research: Conducted market research to identify trends, customer preferences, and competitor offerings to inform sales strategies; • Customer Support: Addressed client inquiries, resolved issues, and provided guidance on account management, loan applications, and other banking processes; • Team Collaboration: Worked closely with the sales team and other departments to ensure seamless service delivery and achieve organizational goals; • Training and Development: Participated in training sessions to enhance knowledge of banking products, sales techniques, and customer service best practices.
• Back Office Internship

  BNI Madagascar

  2021.06-2021.12

  (7 months)

  • Processing of UME management operations and resolution of level 2 customer complaints; • Monitoring and reporting of anomalies to the support service for effective handling; • Preparation and submission of regulatory reports related to EMEs; • Management of commission and fee invoices, including payment tracking; • Validation of permanent control results and archiving (both digital and physical); • Updating and communicating statistical dashboards for performance tracking.
• Shop manager

  Telma Sampanana Imerikasinina / Sky Services Sarl

  2019.12-2020.01

  (2 months)

  Contribute to the commercial development of the Telma Shop in Sampanana Imerikasinina and strengthen its competitive position by optimizing the quality of Telma products and services: • Customer Welcome and Guidance: Provide a warm welcome and offer precise information to effectively meet customer needs; • Customer Satisfaction and After-Sales Service: Ensure optimal satisfaction by providing quality after-sales service and quickly resolving any issues that may arise; • Maintenance and Logistics Management: Oversee the maintenance of the agency and coordinate logistical aspects to ensure smooth and uninterrupted operations; • Promotion of Commercial Spirit: Encourage and strengthen the commercial spirit of the team, thereby contributing to the overall performance improvement of the point of sale.
• Technical Assistant

  District Electoral Committee / National Independent Electoral Commission

  2018.01-2019.08

  (2 years)

  • Organized and supervised election operations: Planned, coordinated, and oversaw election-related activities, including logistics, distribution of voting materials, and management of polling stations; • Revised voter lists: Verified and updated voter registers to ensure accuracy and compliance with electoral regulations; • Entered electoral results and census data: Collected, verified, and recorded election results and demographic data from the census; • Managed stakeholder relations: Collaborated with political party representatives, international observers, and local organizations to ensure transparency and credibility of the electoral process; • Resolved operational issues: Addressed technical, logistical, or administrative challenges during elections to ensure smooth operations; • Prepared detailed reports: Compiled and submitted comprehensive reports on electoral activities, incidents, and results to relevant authorities; • Conducted voter education campaigns: Participated in initiatives to inform citizens about their voting rights and electoral procedures...
• IT Manager

  General Education College / Ministry of National Education • Befandriana Avaratra

  2018.01-2019.08

  (2 years)

  • Set up and manage the College’s information databases, • All tasks requested by the hierarchy and ensures the examination subjects; • Maintenance of computer equipment; • Develop and facilitate the pedagogical use of ICT by teachers in their activities
• Accounting assistant

  Commune rurale de Morafeno

  2016.10-2016.12

  (3 months)

  • Entered all accounting entries and elaboration of the intermediate situations; • Drawing up and filing accounting documents.

Educational experience

• University of International Business and Economics

  International development and coopration

  2023.12-Current

  (2 years)

  International Development and Cooperation is an interdisciplinary field that focuses on global economic, social, and political development through partnerships between nations, organizations, and institutions. It aims to address poverty reduction, sustainable development, economic growth, and social equity by fostering international collaboration, policy-making, and capacity-building initiatives.
• University of International Business and Economics

  International Finance

  2020.09-2022.06

  (2 years)

  The Finance program at the University of International Business and Economics (UIBE) provides in-depth training in financial management, international economics, financial markets, and investment. It focuses on financial analysis, risk management, monetary policy, and corporate finance while incorporating a global perspective on financial systems and international trade. Students develop skills in financial modeling, asset valuation, banking management, and market analysis, preparing them for careers in banking, financial institutions, multinational corporations, and international organizations.
• Centre National de Télé-Enseignement de Madagascar

  Economics of Sustainable Agricultural Development

  2018.10-2021.05

  (3 years)

  The "Economics of Sustainable Agricultural Development" program trains specialists capable of analyzing and proposing economic solutions for agricultural development from a sustainability perspective. It focuses on agricultural policies, natural resource management, rural economics, and food security strategies.
• Centre National de Télé-Enseignement de Madagascar

  Economic science

  2015.10-2018.10

  (3 years)

  The Economics program at the National Center for Distance Learning of Madagascar (CNTEMAD) provides a comprehensive education in economic sciences, focusing on the analysis of economic systems, resource management, and market mechanisms.

Languages