Work experience

• Senior Client Relationship Manager

  Legend Motors

  2025.01-Current

  (a year)

  •Managing high-value client portfolios with focus on premium automotive experience. •Conducting consultations, coordinating test drives, and overseeing customer journey. •Managing CRM workflows and after-sales follow-up to ensure high satisfaction.
• Client Relationship Executive

  Arab Combined (Freight Forwarding)

  2023.01-2025.01

  (2 years)

  •Handling key logistics accounts and improving SLA performance. •Supporting freight forwarding operations and ensuring client retention. •Providing operational insights and process improvements.
• Operations Quality Service Partner

  Milez More (Courier / Logistics)

  2021.01-2023.01

  (2 years)

  •Audited first mile, middle mile, last mile, and fulfillment operations. •Supported logistics flow for 50,000+ shipments monthly. •Improved delivery accuracy and SLA compliance through QA processes.
• Customer Service & Logistics Coordinator

  KENZZ (E-commerce)

  2020.01-2021.01

  (a year)

  •Managed customer orders, returns, and delivery coordination. •Communicated with fulfillment partners for timely dispatch. •Provided multi-channel customer support (chat, email, calls).
• Customer Service Team Manager

  Fetchr (Call Center)

  2016.01-2021.01

  (5 years)

  •Led call center operations (inbound/outbound) handling logistics and delivery inquiries. •Improved customer experience KPIs including FCR, SLA, and NPS. •Coordinated with operations for delayed, failed, or escalated delivery cases.
• Retail Sales Executive

  Vodafone Egypt

  2016.01-2016.01

  •Provided retail customer service, billing support, and product sales.
• Back Office Support Agent

  Careem

  2016.01-2016.01

  •Supported UAE/GCC operations with ride-related issues, payments, and customer cases.
• Customer Service Representative

  Vodafone UK

  2015.01-2016.01

  (a year)

  •Provided phone-based technical and billing support with strong performance metrics.

Educational experience

• Ain Shams University

  Psychology

  2016.09-2019.05

  (3 years)

  clinical Psychology

Languages