Work experience

• Trade Marketing Senior Manager

  AVIAREPS MALAYSIA

  2024.01-Current

  (2 years)

  (2 years 3 months) Malaysia
• Senior Sales Manager

  Miki Travel Asia

  2022.12-2024.01

  (a year)

  (1 year 2 months) Malaysia Miki Travel was established in 1967 with the Head Office in London as a specialized Europe Incoming Operator. Over the years, with our dedicated people, global network and advanced technology, Miki Travel is now recognized as a leading global travel service provider. We work successfully in markets worldwide providing a full range of travel products, custom-made itineraries, and destination management consultant services.
• Account Manager (MICE)

  Kuoni Global Travel Services

  2017.08-2022.11

  (5 years)

  (5 years 4 months) Key account servicing / MICE planner
• Account Manager (MICE)

  Kuoni Tumlare

  2017.08-2022.11

  (5 years)

  (5 years 4 months) Sales, Key Account Servicing, New Business Development, Project Manager, MICE planner, Event Organizer
• Assistant Sales Manager

  BMC Travel Sdn Bhd

  2014.01-2017.05

  (3 years)

  (3 years 5 months) BMC Travel is a travel company that leading specialized tour operators and destination management companies in Malaysia and South East Asia. There operate both inbound and outbound operations, and events management. BMC Travel offer a complete range of travel and inbound / outbound tour related products and services including destination managements, events, transfer, leisure to special interest group tours, hotel accommodations and convention services. My responsibility:- • Provide information to clients concerning, interest and international tours, travel routes, accommodation, local customs, fares, and travel regulations. • Discuss client requirements and advise on suitable options. • Work closely internally (Operation team) and externally (overseas agent) to create attractive tour itinerary and event to meet clients’ needs. • Event planner and preparing/ workout the cost (quotation) for clients. • Prepare sale & marketing planning • Prepare quotation & proposal tender • Prepare and deliver sales presentation to new and existing clients. • Maintain assigned account while developing new account. • Maintain good relationship with clients and suppliers (Hotel / Airlines). • Attending marketing & sales event. • Travelling.
• Senior Client Services Executive

  iFAST Corporation

  2010.10-2013.12

  (3 years)

  (3 years 3 months) iFAST Financial Pte Ltd is Singapore's leading investment transaction platform, servicing more than 40 financial adviser firms and financial institutions and over 2000 financial adviser representatives. Year 2010 to 2012 Client Service Executive (Singapore) • Assisting financial advisors and clients in business related enquiries either via verbal communication or via email. • Handling transactional issues or difficulties encountered by clients either via verbal communication or via email. • Responding to clients’ dissatisfaction in business related issues and providing solution to resolve their issues. • Assisting clients and advisors in the Verve Technology and Adviser Matrix software related issues via emails or calls. • Assisting clients in Pensions accounts and issues via emails or calls. • Handling IGP (Investment platform for Accredited Investor) advisers and client’s enquiries and feedback on the platform, transaction and operational related enquiries, funds information, feedback and comments etc via verbal communication or via email. • Handling complaint cases • Provide training to the new staffs and testing on new service and processes. • Liaise with internal department for daily updated information and ad hoc cases • Company event and retreat committee. Year 2013 • All of the above. • Coordinate schedule and monitor team workload. • Preparing report for client service activities on monthly basis. • Provide guidance and solutions to team members and colleagues in tackling problems or in trying to seize business opportunities. • Undertakes special assignment, ad-hoc functions and related duties as required by superior. • Communicate with related department to ensure information accuracy.
• Operation Executive

  WEDC (Wanita MCA)

  2010.03-2010.09

  (7 months)

  Women Entrepreneurs Development Center is to focus on empowering women with career and financial skills. This is an non-profit organization to create new growth sectors for women, and industry. Scope of work:- 1. Event Coordinator 2. Banking/ Finance / Billing / Invoices 3. Advertising / Publishing 4. Administration 5. Meeting report
• Sales Admin Officer

  BMC Travel Sdn Bhd

  2008.05-2010.03

  (2 years)

  (1 year 11 months) BMC Travel is proud to be considered as one of the leading specialized tour operators and destination management companies in Malaysia and South East Asia. There operate both inbound and outbound operations, and events management. BMC Travel offer a complete range of travel and inbound / outbound tour related products and services including destination managements, events, transfer, leisure to special interest group tours, hotel accommodations and convention services. Scope of work:- 1. Follow up billing/invoices and payment 2. Follow up all the administrative work / additional request from the clients. 3. Liaise with corporate client to arrange their requirement. 4. Introduce and promote company product with provided services. 5. Involve in some event arrangement. e.g. Gala dinner, conference, meeting and Incentive. 6. QCC production 7. Apply International Visa. 8. Establish and maintain good relationship with clients. 9. Liaise and bargain with supplier to get some quality goods and product with the competitive price. 10. Multi-tasking in the company

Educational experience

• TARC College

  Hospitality Management, Tourism and Travel Services

  2006.01-2008.01

  (2 years)
• SMK Sungai Pelek

  Hospitality Administration/Management

  2001.01-2005.01

  (4 years)

Certificates