Work experience

• HOTEL RESERVATION SPECIALIST

  Alorica

  2021.10-2023.06

  (2 years)

  Made reservations for customers based on their various requirements and budgetary allowances Checked the availability of accommodation or transportation on the customers' desired travel dates Processed payments and sending confirmation details to customers Answered any questions customers had about the reservation process Provided support to customers who may need to amend or cancel a reservation.
• Customer Service Representative

  ibex Global

  2019.09-2020.06

  (10 months)

  Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services Entered customer data and organizing customer interaction logs Received an average 85% customer satisfaction rating.

Educational experience

• The Cedar Grove Academy

  General Studies, Literatures in English, History, Communication Studies entrepreneurship, law

  2017.09-2019.06

  (2 years)

  Caribbean Advanced Proficiency Examination
• The Queen's School

  Cxc

  2012.09-2017.06

  (5 years)

  Caribbean Secondary Education Certificate

Languages

Certificates