Work experience

• Supervisor

  Kwai account

  2022.06-Current

  (3 years)

  Data Analyst (1 year) • Applied analytical techniques to evaluate data and support operational improvements. CM Billing POC • Acted as the primary point of contact for billing inquiries and efficiently resolved issues. Supervisor Turkey • Managed a team to ensure high-quality service and efficient resolution of customer issues. • Oversaw daily operations and streamlined processes to meet performance targets. • Coordinated with cross-functional teams to address operational challenges promptly. • Ensured compliance with company standards and maintained effective communication channels. • Resolved escalated customer issues while upholding the highest quality standards. Supervisor Egypt • Supervised daily team operations to ensure adherence to performance standards and company policies. • Developed and implemented training initiatives to enhance team efficiency and service quality. • Monitored workflow processes and managed customer service quality to maximize satisfaction. • Coordinated inter-departmental communication to ensure seamless operations. • Proactively addressed and resolved customer complaints to maintain trust and reliability.
• Team Leader

  UBER account

  2018.04-2022.10

  (5 years)

  Back Office (1 year) • Performed operational support tasks with accuracy and attention to detail. Data Analyst (1 year) • Collected, processed, and analyzed data to support informed decision-making. Back Office Team Leader (4 years) • Led a team to manage back office operations and effectively resolve workflow issues. Back Office Supervisor (1 year) • Supervised daily operations, maintained performance standards, and ensured efficient communication among team members. DSC Outsourcing:
• Sales Agent

  Golds Gym

  2017.05-2018.05

  (a year)

  • Delivered excellent customer service through clear and effective communication. • Achieved high customer satisfaction by addressing client needs and following up on inquiries.

Educational experience

• Ain Shams University.

  English section.

  2014.01-2018.06

  (4 years)

  Law college in Egypt.

Languages