Marwan
Customer Service & Logistics
30 y/oLogistics Specialist/AssistantOtherNationality Morocco
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Work experience
Customer Service Specialist
VIVO TELECOMMUNICATIONS
2019.08-2020.01(5 months)
- Handled hotline customer service matters.
- Trained customer service staff on new products.
- Supervised customer service center.
After Sales Supervisor
HUAWEI TECHNOLOGIES
2018.12-2019.08(8 months)
- Managed customer claims.
- Handled logistics matters.
- Follow up by system service center quality service provided.
- Produced technical diagnostic reports.
Project Delivery Manager
AIESEC MOROCCO
2018.01-2018.12(a year)
- Follow up closely with customers are coming from abroad.
- Delivered customer experience.
- Organised pick ups, departure support and 1st day of work.
- Organised exctracular activities for customers.
Educational experience
FEDERATION FOR EDUCATION IN EUROPE
LOGISTICS AND TRANSPORT
2018.06-2019.07(a year)
-Supply chain management
-International transport
-International logistics
SHCOOL OF CUSTOMS BROKERS
LOGISTICS AND INTERNATIONAL TRADES
2015.01-2017.08(3 years)
-International trade
-Customs process
-Logistics process
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