MARIA VARENES MOULE's Resume

MARIA VARENES MOULE

Operations Team Leader

Female

30 y/o

Customer Representative/Sales representative/Business Manager/Supervisor/Sales Operations

Live in Malaysia

Nationality Equatorial Guinea

Summary

Operations Banking Team Manager | 2+ Years Experience as Quality Analyst | Expert in Process Optimization & Team Leadership | Spanish Speaker I hold an MBA in Project Management and a Bachelor's degree in Business Administration with a focus on Human Resources. I am skilled in decision-making and organization skills.

Work experience

Operations Team Leader
SCGS (Malaysia) SDN. BHD.
2024.11-Current
(a year)
• Develop and implement strategies to enhance customer satisfaction and retention. • Oversee daily banking operations, including account opening, Kuala Lumpur transactions, and loan processing. • Ensure compliance with banking policies, procedures, and regulatory requirements. • Conduct regular performance evaluations and provide coaching and training to team members. • Identify opportunities for cross-selling banking products and services. • Manage client relationships and resolve complex customer issues promptly. • Prepare reports on team performance, sales, and operational metrics. • Collaborate with other departments to ensure seamless banking services. Maria Varenes Moule Eho 0174398254
Sr. Quality Analyst
SCGS (Malaysia) SDN. BHD.
2022.09-2024.11
(2 years)
• Ensure compliance to laid down policies, procedures and guidelines • Support the teams to bridge the gaps identified in operations/training • Ensure adherence to quality norms as per client specification Lumpur and analyze team data and provide dashboards and formal reporting mechanisms for the same. • Maintain high level of productivity and quality • Take active participation and huddle, training, refresher etc. • Quality assurance monitoring and provide coaching basis feedback analysis and maintain dashboards representing the same. Advisor II . Customer • Ensure service delivered to our customers meets contractual key performance indicator (KPI).
Advisor II Operations Customer Service Representative
SCGS (Malaysia) SDN. BHD.
2021.02-2022.09
(2 years)
• Maintain broad knowledge of client’s products and/or services. • Review content and classify it quickly and correctly per policy. • Analyze and independently render decisions • Translate contents from English to Igbo language and vis versa

Educational experience

Limkokwing University College of Creative Technology.
Master of Business Administration in Project Management
2019.04-2020.12
(2 years)
Master of Business Administration in Project Management
Limkokwing University College of Creative Technology.
Bachelor of Business Administration (Hons) Human Resource management
2016.02-2018.12
(3 years)
Bachelor of Business Administration (Hons) Human Resource management