Summary

Work experience

• Host/Hostess

  Privado

  2024.03-2024.11

  (9 months)

  • Welcomed and seated guests in a timely manner, ensuring a positive first impression of the dining experience. • Managed reservations and walk-in guests to optimize seating arrangements and minimize wait times. • Monitored dining area to maintain cleanliness and organization, contributing to a pleasant atmosphere. • Handled guest inquiries and complaints with professionalism, striving for high customer satisfaction. • Utilized reservation management software to track guest bookings and enhance operational efficiency. • Collaborated with management to develop strategies for improving guest experiences and service standards. • Provided accurate wait time estimates to guests, enhancing their overall dining experience. • Conducted periodic checks on dining area and restroom cleanliness, maintaining high sanitation standards. • Assisted with special events and large parties, coordinating with staff to ensure seamless service. • Utilized POS systems for efficient order processing and guest billing, streamlining operations. • Maintained knowledge of menu items and ingredients to assist guests with dietary preferences and restrictions. • Supported the overall team in various roles as needed, demonstrating flexibility and a collaborative spirit. • Facilitated communication between guests and kitchen staff to accommodate special requests and dietary needs. • Monitored customer feedback and shared insights with management to contribute to service improvements. • Ensured compliance with health and safety regulations, enhancing the restaurant's reputation for quality service.
• Care Center Administrator

  secretaria de obras sociales de la esposa del presidente -sosep

  2020.11-2024.02

  (3 years)

  • Oversaw daily operations of the care center, ensuring compliance with healthcare regulations and standards. • Developed and implemented policies and procedures to enhance patient care and operational efficiency. • Managed staff scheduling and performance evaluations, fostering a collaborative and motivated team environment. • Coordinated with healthcare providers to ensure seamless communication and continuity of care for patients. • Analyzed patient feedback and care metrics to identify improvement areas, resulting in a 15% increase in patient satisfaction scores. • Facilitated staff training sessions on best practices and regulatory requirements, promoting a culture of continuous learning. • Conducted regular audits of care processes, identifying compliance issues and implementing corrective actions. • Engaged with community resources and stakeholders to enhance service offerings and expand patient outreach initiatives. • Led multidisciplinary team meetings to discuss patient cases and optimize treatment plans. • Established partnerships with local healthcare providers for referrals and collaborative care opportunities. • Monitored and managed inventory of medical supplies, ensuring availability while minimizing waste. • Responded to patient inquiries and concerns promptly, fostering trust and satisfaction within the care center. • Participated in strategic planning sessions to align care center goals with organizational objectives. • Ensured all staff adhered to safety and infection control protocols to maintain a safe environment for patients and employees.
• Project Assistant Fellowship

  municipality of usumatlan

  2020.04-2020.06

  (3 months)

  • Supported project managers in coordinating project schedules and ensuring timely completion of tasks. • Planned and prioritized projects: nutrition, education, water and forest (Sierra de lasMinas). • Searched for social finance support with local government entities and private donors. • Assisted in the preparation of project documentation, including reports, proposals, and presentations. • Provided administrative support, including scheduling meetings and managing project files.
• Housekeeping

  Housekeeping

  2020.01-2020.03

  (3 months)

  • Executed comprehensive cleaning protocols to maintain high standards of hygiene and presentation in guest rooms and common areas. • Managed inventory and procurement of cleaning supplies, ensuring cost-effective operations and sustainability. • Implemented a quality control checklist that increased guest satisfaction ratings by 15% within three months. • Utilized industry-standard cleaning equipment and products to ensure efficient and effective service delivery. • Conducted regular inspections of guest rooms and facilities to uphold cleanliness and safety standards. • Adhered to safety regulations and protocols to ensure a safe working environment for all staff members. • Executed deep cleaning initiatives during off-peak periods, enhancing overall property maintenance.
• Human Resources and Admininstration Director

  International Justice Mission -IJM

  2011.04-2019.12

  (9 years)

  • Developed and executed HR strategies that aligned with organizational goals, enhancing employee engagement and retention. • Oversaw the recruitment process, implementing best practices that reduced time-to-hire by 25%. • Instituted comprehensive training programs that resulted in a 15% increase in employee performance metrics. • Managed employee relations, addressing grievances and fostering a positive workplace culture. • Collaborated with senior leadership to redesign organizational structure for improved efficiency. • Implemented an HRIS system that streamlined payroll and benefits administration, reducing errors by 30%. • Conducted regular performance reviews and provided coaching to managers on effective feedback techniques. • Developed and maintained employee handbooks and policies to ensure compliance with labor laws. • Analyzed workforce data to identify trends and inform strategic decision-making. • Coordinated with external vendors to manage employee benefits programs effectively. • Established metrics to evaluate the effectiveness of HR initiatives and employee satisfaction. • Spearheaded health and wellness initiatives that improved employee morale and productivity. • Developed succession planning strategies to prepare for future leadership needs. • Ensured compliance with all federal, state, and local employment regulations. • Managed budget for HR department, optimizing resources without compromising service quality. • Administered acquisition of assets, vehicles, equipments and others according with the budget. • Administered petty cash, inventory assets and other records. • Coordinated with IT and Security departments to ensure the satisfaction work of the employees. • Trained the new employees with protocols, emergency procedures and others. • Built partnerships with local educational institutions for internship and training programs. • Fostered a culture of continuous improvement by encouraging employee feedback and suggestions.
• Administrative Assistant of Guest Office Fellowship

  Central American Theological Seminary -SETECA

  2007.01-2010.11

  (4 years)

  • Welcomed and addressed guests to the reservation in a timely manner, ensuring a positive first impression. • Maintained the front desk cleanliness and organization, contributing to a pleasant atmosphere. • Handled guest inquiries and complaints with professionalism, striving for high customer satisfaction. • Track guest bookings and enhance operational efficiency. • Collaborated with management to develop strategies for improving guest experiences and service standards. • Participated in pre-shift meetings to discuss daily goals and service expectations, fostering team communication. • Provided accurate wait time estimates to guests. • Supported the overall team in various roles as needed, demonstrating flexibility and a collaborative spirit. • Facilitated communication between guests and other guest services needs. • Monitored customer feedback and shared insights with management to contribute to service improvements.
• Project Assistant

  Municipal Planning Department

  2000.04-2006.12

  (7 years)

  • Supported project managers in coordinating project schedules and ensuring timely completion of tasks. • Planned and prioritized social projects for rural and urban communities of Usumatlán. • Coordinated needs with the leadership of the communities and the stakeholders. • Searched for social finance support with local government entities and private donors. • Assisted in the preparation of project documentation, including reports, proposals, and presentations. • Supervised the executed projects and promoted their maintenance. • Provided administrative support, including scheduling meetings and managing project files.

Educational experience

• Mariano Galvez University

  Human Resources Management and Direction

  2014.01-2016.11

  (3 years)

  Human Resources Management and Direction
• Mariano Galvez University

  Theology in Pastoral Ministry Emphasis

  2007.01-2010.11

  (4 years)

  Theology in Pastoral Ministry Emphasis
• Hesston College

  Business

  1996.08-1998.06

  (2 years)

  Business

Languages

Certificates

Skills