Work experience

• Receptionist

  Nozol Pyramids Hotel

  2023.07-2025.07

  (2 years)

  Greeting guests upon arrival and ensuring a smooth check-in experience. Answering phone calls and responding to emails regarding reservations. Maintaining accurate guest records and updating the booking system. Assisting in handling guest requests and special accommodations. Managing front desk operations and ensuring excellent customer service.
• Receptionist

  Pyramids Park Resort Cairo

  2020.05-2023.06

  (3 years)

  Welcoming and assisting guests with check-in and check-out procedures. Managing reservations, cancellations, and room allocations efficiently. Providing guests with information about hotel services, local attractions, and transportation. Handling customer inquiries and resolving complaints professionally. Coordinating with housekeeping and maintenance teams to ensure room readiness. Processing payments and maintaining accurate billing records. mahmoudelfiki23@gmail.com

Educational experience

• Helwan University

  Arts

  2020.09-2024.07

  (4 years)

  Faculty of arts department of geomatics

Languages

Skills