Work experience

• Education counsellor

  Global Ed tech services

  2024.11-2025.07

  (9 months)

  Handling student/ parent queries . Calling and chats, emails Practically outbound and inbound Taking admission and allocating Teachers to the student. Advised students and parents on educational programs and career opportunities to facilitate informed decision making Managed comprehensive admission processes including documentation verification and student enrollment. Coordinated scheduling and allocation of teachers based on student preferences and curriculum requirements , Maintained effective communication channels through phone calls, chats, and emails to resolve queries promptly. Collaborated with academic departments to update course offerings and educational materials Utilized CRM software to track student interactions and follow-up actions to improve service quality Responded to inbound and outbound communications including calls, chats, and emails to address student and parent queries effectively Supported teacher allocation by assessing student requirements and matching them with suitable educators to enhance learning outcomes
• Internship Trainee

  Golden Jubilee Centre for Entrepreneurship and Innovation

  2024.12-2025.06

  (7 months)

  Customer service representative
• Sales and Dispatch coordinator

  Amerifreight Auto Logistics Corp, Amritsar

  2024.05-2024.11

  (7 months)

  Coordinated sales orders and dispatch schedules to ensure timely delivery and customer satisfaction Prepared and maintained dispatch documentation including delivery notes, invoices, and shipping labels Languages Resolved customer queries and complaints related to order status and delivery issues efficiently. English Collaborated with transport partners and vendors to optimize delivery routes and reduce transportation costs Hobbies
• Customer Care Representative/Sales Representative

  Nd Care Nirogram

  2023.12-2024.04

  (5 months)

  Reading Provided exceptional customer service by handling inbound and outbound calls, chats, and emails to address patients and medical. Photography assign medications or doctors to the patient Make follow up with patient and give remarks
• Sale assistant and product consultant

  Sierra Leone Brewery

  2018.01-2020.01

  (2 years)

  Assisted customers in selecting products by providing detailed information and personalized recommendations to meet their needs. Handled customer inquiries and resolved issues promptly through in-person communication, phone calls, and emails to ensure customer satisfaction. Conducted product demonstrations and explained features and benefits to customers, increasing product awareness and sales Collaborated with team members to create attractive product displays and promotional materials that boosted store traffic and sales Courses

Educational experience

• Guru Nanak Dev University, Amritsar

  General

  2021.08-2025.12

  (4 years)

  Bachelor degree in commerce

Languages

Certificates