Recognized for superior closing rate over 65% show rate for October 2023 Increased student population from 99-165 year to date Collaborate with career services and employers to ensure a 100% job placement rate for graduates Network and build strong relationships to generate 15 weekly student referrals using LeadSquared and Salesforce Software Cultivate relationships with guidance counselors and alumni to ensure campus growth and retention

Encouraged guests to purchase new brands and develop a 3 step skin care routine to promote self care Collaborated with 3 inventory specialists and 2 asset managers to track guest shopping patterns and trends every hour Utilized Work Day Software Solutions to complete online learning modules to support cross functional departments and store safety Completed 2 trucks of shipment within a 2 hour time frame to increase pricing completion to 100% per week

Support a team of Account Executives to generate sales orders and opportunities for new businessTrack Marketing Campaign performance through Google Analytics and FreewheelMeasure audience viewership and various media ratings via Nielsen and Comscore Software

Serve as an RSC Ambassador to coach new hires and promote career progression Instruct a team of 50 dispatchers on call handling procedures to minimize corporate escalationsUtilize Work Assure Scheduling Software to monitor and route field technicians within a 1 hour time frameObtained Certification for NCTI Master Account Representative (March 2020) Charter Achievement Award Winner (December 2020)Charter Achievement Award Winner (May 2021)

Exceeded expectations by meeting 70% monthly quota standards in Video, Phone, and Internet Services. Achieved call handling metrics to include productivity, schedule adherence, and call management time.

Coached 5 new hires on selling techniques for smart home products and services Achieved $500 in revenue on a daily basis through wireless products, insurance claims and warrantiesCompleted 5 credit card applications each month to increase Best Buy Reward Membership

• Trained 5 new hires and supported 3 store managers to identify gaps in operational procedures• Managed and maintained store inventory and expenses in a Point of Sale System and Microsoft ExcelProcessed incoming and outgoing mail and packages for office supplies and store merchandise • Co-lead Brier Creek to become the #2 store in the state to increase awareness about roadside assistance products

• Scheduled 5 new tax appointments through cold calling using HR Block Connect Calling Software• Recruited over 100 new applicants for the income tax processional course through the HR Block Website and social media via Linked In and Craig’s List• Created a Microsoft Excel Spreadsheet to track all communication and registrations of students• Increased client base from 0 to 200 customers by distributing marketing materials to local businesses Store location added to Morrisville Chamber of Commerce Business Directory in 2014

•2013 Chick Fil A Team Member College Scholarship Recepient Developed an employee recognition program to reward employees after 6 week job training •Planned and executed the store’s first Summer Reading Program that engaged 60 youth customers•Engaged over 200 customers in a store pep rally for the 2013 Chick Fil A Bowl (Duke vs Texas A&M) to promote community involvement

Summer Opportunity for Academic Readiness, or SOAR, is a an academic enrichment program for incoming freshman from various backgrounds who may have graduated high school with grades and/or test scores falling slightly below admissions standards, athletes, or special cases. The program is designed to provide this chosen group with a second chance to obtain admission into the university as well as guidance for a smother transition into college.As a peer mentor I did the following: •Assisted 20 incoming freshmen with college preparation through academic readiness, time management, and team building skills•Supervised 3 other mentors with event planning regarding recreational and academic activities