5년 5개월 2023년 3월 - Present (3년 1개월) 1. Professional Services Mar 2023 - Present - Grow team performance and support individual career development - Project staffing, monitoring and delivery excellence - Supervise service contracts and daily operation - High-level technical consulting on system integration using Vault API - CDP (Consultant Development Program): hiring and coaching fresh graduates who are interested in learning about cloud-base software solutions and technical consulting 2. Services Engagement Apr 2024 - Aug 2025 - Lead implementation project selling hands-on activities for Korea and APAC market - Directly support customers with project proposal, quotation, service contract (SOW) closely working with Sales/Strategy/Solution consulting - Application coverage: DMS, QMS, LMS, eTMF, CTMS, Safety, Regulatory 3. Managed Services Mar 2023 - Apr 2024 - Provided application maintenance support for Korea market leading Managed Services Consultants - Guided Managed Services best practices, handled issues and escalations - Owned all Korean renewal contracts (SOW), overnighted retention and utilization - Responsible for smooth customer on-boarding, ongoing health check and alignment status with business leaders

- Customer 1:1 support and care as a Trusted Advisor - In charge of customer's smooth on-boarding after product go-live - Oversighted customer health check and retention - Delivered product vision and industry best practices through education sessions, product release webinars and feature demonstrations - Generated document / video help materials within operating Veeva&U website for Korean customers - Conducted customer Community Meeting, ran application booth in Veeva Summit - Focused on GxP Quality and Regulatory products: EDMS, QMS, LMS, RIM, Submissions, etc.

. Engineering Project Manager - In charge of Sustaining (maintenance) in Fixed Gas Detectors LOB - Managed product extension projects such as customer specific product variants, OEM product development and release additional gas sensors with phased plan globally - Resolved field / engineering / production issues - Released firmware / mobile app updates - Updated drawings, label, plating, tech manual, QSG, Datasheet, etc. - Approved ECR as Product Care role and released ECO 2. Certification Team Lead (Interim for 6 months) - In charge of Regulatory team in Korea - Maintain and extend existing certifications aligned to global market requirements - People manage, project staffing

- Lead Global NPI projects interacting with cross-functional team and leaderships - Developed Industrial Explosion-proof Gas Detectors, Controllers, Platform, Accessories, Mobile App, etc. - Involved A to Z of product development lifecycle from VOC to production ramp up