• Interpret an average of 15–20 sessions daily for major hospitals, insurance carriers, telecom providers, utility companies, and federal/state government agencies. • Provide trauma-informed OPI & VRI for domestic violence and suicide prevention services under government contracts, ensuring complete neutrality, confidentiality, and participant safety. • Consistently exceed QA benchmarks at LanguageLine Solutions, achieving a 98%+ accuracy rate in medical, legal, and technical terminology within tight turnaround windows.

• Lead and coach a 25-member sales force; designed training programs that boosted quarterly revenue by 18%. • Implemented performance dashboards and data-driven strategies, increasing key-account retention to 95%.

• Managed high-value iGaming accounts; reduced support-ticket resolution time by 25% through workflow optimization. • Launched client engagement initiatives that grew upsell revenue by 12%.

• Reconciled and processed international payments (checks, wire transfers, EFT), maintaining 100% on-time settlements. • Streamlined month-end close processes, cutting close time by 30%.

• Oversaw daily operations for a 50-employee tech firm; led cross-functional teams and negotiated $100K+ international contracts.

• Crafted and executed market-entry strategies, increasing market share by 22% within one year.

• Delivered simultaneous interpreting and document translation for 50+ conferences, technical meetings, and guided tours (Armenian/English/Russian). • Managed end-to-end localization of legal, scientific, and commercial materials, collaborating with SMEs to guarantee 100% terminological precision. Additional Experience

BA's in Linguistics