Work experience

• Collection Officer

  Emtil Solutions

  2023.01-2024.01

  (a year)

  Responsibilities Keep track of assigned accounts to identify outstanding debts. Plan course of action to recover outstanding payments. Locate and contact debtors to inquire of their payment status. Negotiate payoff deadlines or payment plans. Handle questions or complaints. Investigate and resolve discrepancies.
• Supervisor

  Floorkraft International Company.

  2022.01-2023.01

  (a year)

  Responsibilities Maintain the facility’s equipment andmaterials and a clean, neat,and orderly work area; Assist in physical inventories; Ensure warehouse flow and planning; Operate all equipment in a safe and efficient manner following prescribedworkmethods; Create and update reports via data entry for warehouse use and tomanage teams performance; Coordinate with Inbound and Outbound Coordinators for planning and execution purposes; Ensure proper stock rotation and all supplies needed for the warehouse are available for use(RF units,batteries,equipment,etc.); Evaluate warehouse associates on picking and put-away procedures andmonitors their progress; Handle and resolve conflict,process teammember requests, engage teammembers proactively and lead team building activities; Update status of daily tasks,manage reports,teammember assessments,issues or concerns,equipment status,and process adjustments; Supervise a team of10ormore employees and their workflow to ensure maximum service levels are maintained
• Inventory Assistant

  Max Health and Living Product (NYSC)

  2021.01-2022.01

  (a year)

  Responsibilities I perform all the duties assigned tome required for the efficient running of the warehouse. I partake in the QCmeasures in the warehouse Checking and logging of variances Product tagging and issuance Assist in restocking of the products stockroom and Assist in unpacking and arrangement of shipments.
• Customer Service Representative

  Prissy Events Concept

  2018.01-2020.01

  (2 years)

  Responsibilities I designed all communications strategies to increase errand service,conversion rates and customer retention:Effectively oversee different communication channels:resolve customer complaints and providing appropriate solutions and alternativeswithin the time limits of follow up to ensure resolution via all available channels;phone,email,on-line chat and one-one communication and fulfil demand created and maximize profitability and increase offline and online sales which in turn increases our revenue. I conducted all order fulfillment via phone,email,on-line chat and one-one Communication:Community management on all social media platforms,responding to inquiries,private messages and comments subsequently improving social media following,interactions,engagements and Sales. Managed all customers’complaints and questions,give customers information about products and services,take orders,and process returns. Track and follow-up all customer requests in a timely manner and compile reports on overall customer satisfaction. Created excel spreadsheets that contained our sales data and analysed these data that properly interprets all customer relations and efforts carried out within a set time frame TRAININGS/CERTIFICATIONS

Educational experience

• University of Uyo

  B.A in English

  2015.02-2019.05

  (4 years)

  A graduate of English and Literary Studies, University of Uyo, Nigeria.

Languages