Summary

Work experience

• Manager & Team leadre & Customer Service & Account Management

  BioLa

  2025.01-2025.01

  As a team leader, my main priorities were communicating with team members, developing organizational skills, resolving issues between the team and customers, managing their time, striving to achieve high daily sales, calculating store losses and profits, and ensuring that all store supplies were available and that no product ran out. I also oversaw customer reception and service, providing high-quality service through product knowledge and adherence to established procedures, including exchange transactions and money transfers, in accordance with established policies. Additionally, I handled and managed customer complaints and provided relevant information. .
• Team leadre , Cashier & Customer Service.

  Athar

  2024.01-2025.01

  (a year)

  Assisted customers in identifying desired products and resolving issues while providing prompt and friendly service. Contributed to a smooth shopping experience by efficiently handling inquiries and complaints. As a Sales Representative, I was responsible for preparing sweets and cakes and introducing new and innovative items to enhance the store, ensuring customer needs were met and satisfactory service was provided. .
• Customer Service & Assistant sales &

  Murban Chocolate

  2023.01-2024.01

  (a year)

  Receive and serve customers and provide a high level of service through product knowledge and based on specific procedures. Process orders received from waiters and assign them according to the service Then ensure that standards are provided to customers within the service time frame. Receive and process cash payments including exchange and money transactions while following the specified policies. Resolve and direct customer complaints and provide relevant information. Communicate with potential customers through cold calls. Skillfully arrange chocolates and cakes, adding an artistic touch to the display that attracts attention and attracts customers .
• Head Waiter & Cashier

  PAUL

  2020.01-2022.01

  (2 years)

  As a cashier, I managed financial transactions accurately and efficiently, and ensured smooth and efficient customer service at checkout. As a head waiter, I was responsible for taking orders and serving dishes to customers, ensuring their needs were met and that they were satisfied with the service. I coordinated efforts between the service team and the kitchen to ensure that orders were delivered correctly and on time. While maintaining a comfortable and enjoyable work environment.

Educational experience

• Atlantic school

  Practical

  2019.09-2020.07

  (a year)

  School: Atlantic School Degree: High School Diploma Years attended: 2019 – 2020 Description: - Completed coursework in Mathematics, English, and Science. - Participated in school clubs and extracurricular activities. - Developed teamwork, communication, and problem-solving skills.

Languages

Skills