Hendra's Resume

Hendra

Seller and Customer Service

Male

24 y/o

English Translation/Other language translation/Marketing/Sales representative

Live in Indonesia

Nationality Indonesia

Summary

Hello, my name is Hendra Syahnanda, a driven and adaptable professional currently pursuing a Bachelor’s in English Literature at Universitas Harapan Medan. With a strong foundation in customer service, education, and media communications, I thrive in roles that demand creativity, collaboration, and attention to detail. At Toko Mas Endra, my family’s jewelry business, I excel in connecting with customers by providing tailored advice on product features and current jewelry trends, ensuring memorable shopping experiences. Beyond sales, I take pride in my volunteer work at Sanggar Pelita, where I designed engaging English lessons using games, multimedia tools, and hygiene education to inspire young learners. As the former Head of Media and Communications for SOLIDAS, I honed my skills in social media management and graphic design, using Canva and Adobe Photoshop to amplify the organization’s presence. My collaborative spirit and organizational abilities helped foster inclusivity across departments. I hold an Associate Degree from Universitas Sumatera Utara and am fluent in Indonesian with a working knowledge of English. Proficient in Microsoft Office, Canva, and social media platforms, I blend technical skills with a passion for marketing and community engagement.

Work experience

Seller and Customer Service
Toko Mas Endra (jewelry store)
2021.12-Current
(4 years)
• Demonstrated and explained the features, benefits, and quality of jewelry products to customers. • Developed an in-depth knowledge of jewelry products, allowing for accurate and detailed customer advice and recommendations. • Maintained up-to-date knowledge of jewelry trends and customer preferences.
Head Member of Media and Communications Department
SOLIDAS
2020.10-2021.08
(a year)
Solidarity of English Diploma Association is an English language student organization that was established in 1995 at the Universitas Sumatera Utara. • Monitor and manage every post on SOLIDAS's social media account. • Create designs for greetings at every event organized by SOLIDAS using applications such as Canva and Adobe Photoshop. • Worked alongside community members and departments to foster inclusivity.
English teacher (volunteer)
Sanggar Pelita
2021.02-2021.04
(3 months)
• In this volunteer program, me and several colleagues participated as English teachers I use effective learning methods such as playing guessing games involving numbers and words in English, singing, and distributing food and drinks. • Using electronic devices such as laptops and smartphones to display videos and films from the internet increases children's curiosity and gets their attention. • Teach them about the importance of sanitation before the learning process, such as how to wash hands and apply the line-up method before entering the learning process.

Educational experience

Universitas Harapan Medan Medan
Bachelor of English Literature
2023.08-Current
(2 years)
Currently pursuing my bachelor's degree in English literature.
Universitas Sumatera Utara Medan
English Language
2018.08-2021.08
(3 years)
Graduated in associate's degree in English language with GPA 5,3