(2 years 7 months) Managed service tasks for laboratory and scientific products, including maintenance, calibration, inspection, repair, and testing, while keeping customers informed. Repaired and replaced parts to keep equipment running smoothly. Reassembled and calibrated instruments to ensure they worked at their best. Updated service schedules to improve efficiency and service delivery. Created custom proposals for repair visits based on customer needs. Worked with the sales team to organize product demos at customer sites to increase engagement. Provided calibration certificates to customers after instruments were reassembled and calibrated. Installed new equipment at customer locations to ensure it was set up and working properly. Performed preventative maintenance on tools and equipment to prevent downtime. Supported and guided team members during on-site tasks, encouraging teamwork.