Work experience

• Sales Manager

  ANM Metal Import & Export

  2025.01-Current

  (10 months)

  ✓ Manage international trade operations, ensuring efficient execution of global supply chain processes. ✓ Communicate directly with international clients and suppliers in both German and English. ✓ Conduct market research and develop strategies to expand the company’s export network. ✓ Prepare quotations, contracts, and international business correspondence in line with trade standards. ✓ Provide technical support to the R&D department on customer projects, leveraging my previous technical experience to bridge commercial and engineering efforts.
• Project Manager

  SB Communication (German Call Center)

  2021.01-2025.01

  (4 years)

  ✓ Supervised and improved agent performance through structured evaluation and coaching initiatives. ✓ Led motivational programs to boost team morale and engagement. ✓ Implemented operational enhancements based on continuous business process analysis. ✓ Managed integration and oversight of outsourced call centers into internal operations. ✓ Led digital transformation by centralizing CRM, call center, and HR tools into a unified platform. ✓ Developed Python automation scripts for data extraction and reporting optimization. ✓ Launched a lead generation website and customized CRM system aligned with workflow requirements. ✓ Set up BITRIX CRM and conducted staff training, increasing sales and lead tracking efficiency. ✓ Collaborated with German solar panel firms (e.g., SWB-SolarGmbH) to optimize logistics and analyze performance metrics. ✓ I have created design and simulation reports for PV projects using the PV SOL software.
• Quality Control Stuff

  KNS Otomotiv

  2019.01-2021.01

  (2 years)

  ✓ Conducted final quality inspections for semi-finished components in buses, military vehicles, and Hyundai trains. ✓ Supervised the software installation and functional testing of electronic parts. ✓ Participated in R&D and KAIZEN initiatives to improve production and testing workflows. ✓ Contributed to quality assurance protocols, helping reduce error rates in controlled environments.

Educational experience

• Istanbul University, Istanbul

  Geography

  2019.09-2025.08

  (6 years)

  Geography
• Anadolu University, Eskisehir

  Computer Programming

  2021.09-2023.08

  (2 years)

  Computer Programming

Languages