Work experience

• Team Leader

  EB Clinic Medical Tourism Agency

  2023.10-2024.05

  (7 months)

  ● Playing a key role in transformation of the brand and the brand management ● Building up a team that consisted of sales, aftersales and operation departments ● Attending in job interviews ● Managing the team and providing the necessary means for the team to work efficiently ● Providing the necessary information for sales to the patient consultant members of the team ● Tracking the progress of the sales team and reporting to the management ● Planning the digital ad campaigns and the marketing roadmap ● Adjusting the prices according to the market and following up the possible collaborations with other companies ● Tracking the progress of the digital ads and reporting to the management ● Using, shaping and adjusting the CRM system according to the existing workflow ● Preparing the reports for determining the next steps of the digital ad campaigns ● Creating a database of patients, products and operations ● Taking care of all the needs of patients for a large variety of services when needed ● Managing and cooperating with social media department ● Preparing weekly and monthly reports ● Organizing weekly and monthly operational meetings ● Planning improvements for the existing workflow
• Sales Manager

  Enda Clinic

  2022.03-2023.09

  (2 years)

  ● Providing the necessary information to patients as a consultant ● Tracking the progress of the sales team ● Creating a database of patients, products and operations ● Taking care of all the needs of patients for a large variety of services ● Taking part in economic policies by collecting information from rival companies ● Backing up social media and marketing departments when needed ● Monitoring the recovery process of patients on a weekly and monthly basis ● Preparing weekly and monthly reports ● Attending in operational meetings ● Planning improvements for the existing workflow
• CRM Executive

  Yuppi Travel

  2021.10-2022.03

  (5 months)

  ● Organizing the workflow ● Shaping CRM interface and API ● Educating the personnel for the transition to CRM system ● Building database for CRM ● Backing up reservation and operation departments when needed ● Collecting information from hotels for the database ● Preparing presentations and reports for tracking the agency’s performance ● Attending in operational meetings ● Planning improvements for the existing workflow
• Project Manager

  AirportTransfer.com

  2020.10-2021.09

  (a year)

  ● Conducting researchs for rival companies and presenting SWOT analyses ● Preparing presentations for various topics related to Searching and Development ● Analyzing rival UI – UX – SEO works and conducting presentations ● Attending in job interviews ● Searching for ground transportation companies who are likely to benefit business opportunities with AirportTransfer.com from 25 countries and inviting to the company ● Mailing, having phone calls and attending in online meetings with ground transportation companies ● Organizing databases for 25 countries and 250+ ground transportation companies ● Writing newsletters for ground transportation companies ● Writing social media content for AirportTransfer.com and administrating the social media account ● Assisting in the preparation and the designing of the webpages for AirportTransfer.com ● Writing the contents within the prepared and designed webpages ● Playing a key role in communication of multiple work teams
• Admin Assistant

  United Nations Development Program

  2020.02-2020.09

  (8 months)

  ● Validating invoices on a monthly basis and uploading to a database ● Monitoring the building on a monthly basis and reporting issues that are needed to be fixed ● Preparing the building for pandemic precautions and following up the needs of the building ● Searching for outsourcing companies for the needs of the building, collecting price contracts from multiple companies and reporting to Admin ● Sending mails to the all groups in the building for important announcements as well as special events (from private dancing courses, movie sessions kind of social activities to important meetings) ● Following up the needs of newcomer international personnel and helping with the local administrative issues (from phone registration to working permits) ● Organizing floor plans according to the needs of the personnel ● Attending in operational meetings ● Administrating the cleaning team ● Evaluating budget

Educational experience

• Istanbul Bilgi University

  International Relations

  2015.09-2019.06

  (4 years)

  International Relations discipline completed with 3.38 GPA

Languages