Summary

Work experience

• ICT SUPERVISOR

  CENTRAL CENSUS OFFICE (BCR - FRENCH ACCRONYMS)

  2024.07-2024.10

  (4 months)

  • Plan and monitor the supply of digital equipment (tablets, computers, accessories, etc.). • Coordinate with technical teams to ensure the receipt, inspection, and distribution of equipment. • Organize logistics for the distribution and collection of equipment during field operations. • Maintain accurate inventory records using digital tools (Excel files, databases, etc). • Participate in large-scale equipment deployment logistics in the field. • Monitor preventive and corrective maintenance of equipment in collaboration with the technical team. • Produce regular reports on equipment movement, condition, and availability. • Apply internal procedures for storage, security, and proper use of technical equipment. • Contribute to the drafting of user guides and raise user awareness on proper equipment handling. • Supervise IT Assistants and coordinate their tasks. • Provide advanced technical support for resolving complex issues. • Supervise updates and ensure compliance of devices. • Monitor data transfers to the central server. • Provide training and practical advice for field personnel.
• ICT ASSISTANT

  CENTRAL CENSUS OFFICE (BCR - FRENCH ACCRONYMS)

  2023.12-2024.06

  (7 months)

  • Ensuring the proper functioning of equipment (tablets). • Configuring tablets. • Assisting logisticians in distributing and collecting tablets and accessories from temporary field staff (Supervisors, Team Leaders, and Cartographers). • Assisting temporary field staff with data transfer to the server and data recovery when tablets malfunction. • Maintaining IT data collection tools (tablets and accessories). • Ensuring tablets are charged and updated. • Providing practical advice to field personnel for the digital collection process. • Monitoring all data transfers to the central server.
• CUSTOMER SERVICE ADVISOR

  NFT CONSULT

  2019.07-2020.11

  (a year)

  • Answering questions about the company’s products or services. • Solving technical issues and questions. • Providing information on the company's offers. • Maintaining proactive customer contact. • Handling customer complaints. • Collecting and analyzing customer feedback. • Responding to customer comments.
• IT INTERN

  CENTRE HOSPITALO-UNIVERSITAIRE DE KAMENGE (CHUK)

  2017.11-2017.12

  (2 months)

  • Installed and configured routers, switches, and firewalls. • Administered IT networks and systems on Linux and Windows platforms. • Performed hardware maintenance and user support.
• WEBSITE ADMINISTRATION TRAINEE

  GREEN MEDIA AND COMMUNICATION AGENCY

  2016.05-2016.05

  • Created and managed menus and sub-menus. • Developed sections, categories, and articles. • Managed article content and organization. • Administered user accounts and permissions in Joomla.

Educational experience

• University of Burundi

  Computer Engineering

  2021.02-2023.03

  (2 years)

  Program Objectives Overall Objective The Master's program aims to train specialists capable of managing complex IT projects, analyzing organizational needs, and leading technical teams in a rapidly evolving technological environment. Specific Objectives The targeted competencies include mastery of information and telecommunication technologies, modeling and design of automated systems, system security, comprehensive technical documentation, as well as the ability to conduct rigorous scientific research and progress towards a doctoral degree.
• University of Burundi

  Information and Communication Technologies

  2015.02-2018.02

  (3 years)

  The Information and Communications Technology program at the University of Burundi's Faculty of Applied Sciences is designed to equip Burundi with qualified professionals capable of increasing the adoption, mastery, and integration of new technologies across all socio economic sectors. It provides high-level scientific and technical knowledge through both theoretical instruction and practical training, preparing graduates for a broad range of responsibilities in both public and private sectors. Training Objectives The Bachelor’s program aims to develop graduates who can: Understand information processing; Master new information and communication technologies; Secure IT and telecom systems; Design and administer networks and databases; Maintain networks, telecommunications infrastructure, software, and computer hardware; Demonstrate solid knowledge of computer networks and system programming; Manage information systems effectively; Operate and secure complex ICT environments

Languages

Certificates

Skills