New robots and cell integrations sales New customer development and management. Aftermarket sales: services, spare parts, training. New Business development. Customer service and technical support.

Oversee service operations, driving profit and revenue. Achieve company objectives within assigned area. Manage 3 service offices across Mexico. Facilitate aftermarket sales to meet booking and revenue targets. Achieved a remarkable 14% revenue growth in 2024 compared to 2023. Prioritize and enhance customer satisfaction. Monitor and optimize key delivery metrics.

Achieved company targets within designated area. Optimized and enhanced key delivery metrics. Championed Operational Excellence and Process Optimization. Implemented global consistency across operational processes including forecasting, utilization, and project governance. Managed Business Performance, driving significant success. Attained high customer satisfaction throughout Mexico, with an impressive annual survey score average of 4.7 out of 5.0. Led customer technical support initiatives, fostering continuous improvement. Directed a team of technical support and service professionals. Surpassed revenue goals related to service operations bookings, achieving an average annual increase of 30% from 2016 to 2019, culminating in a remarkable 170% of revenue goal attainment in 2019, while maintaining a +7% average revenue growth for 2020-2023. Supervised 3 service offices across Mexico, coordinating a group of 23 personnel. Supported aftermarket sales efforts to attain booking and revenue objectives. Direct aftermarket sales for services, spare parts, cells and robots retrofit and refurbish. Responsible for retrofitting and refurbishing services. Oversaw Aftermarket Engineering and related projects.

Managed installation, programming, continuous improvement, and maintenance of robotic systems. Oversaw installation, programming, and maintenance of welding machines. Engineered new projects and complete assembly lines, including the installation of robots and process development for 3 new production lines. Served as a welding specialist. Led robotics team, achieving over 200 successful robot installations. Supported production and new product development initiatives.

Performed general maintenance, encompassing electrical, electronic, and mechanical repairs on various plant equipment and plastic injection machines.