Work experience

• Property Agent

  ERA Ventura

  2025.01-Current

  (8 months)

  • Offering Client Consultation to understand client needs and preferences (e.g., budget,location). • Creating and promote property listings through various platforms. • Arrange and conduct property viewings or open houses. • Stay updated on local real estate trends and prices. • Negotiate offers, terms, and contracts on behalf of clients. • Assist with the preparation and explanation of legal forms and contracts. • Build a network of clients, investors, and other agents.
• Store Supervisor

  Colney Deli

  2018.10-2024.05

  (6 years)

  • Train, schedule, and oversee cashiers, stockers, and floor staff. • Ensure customers are served quickly, courteously, and responsibly (especially with ageverification and legal compliance). • Monitor stock levels, assist with deliveries, manage product rotation (especially for freshness). • Oversee cash register operations, resolve discrepancies, and manage end-of-day reports. • Enforce alcohol sales laws (e.g., ID checks, refusal protocols) and store policies. • Maintain a clean, organized, and safe retail space. • Support store manager with sales reports and shift documentation.
• Customer Service

  Old Nelson

  2010.12-2018.10

  (8 years)

  • Processed cash, check, and credit/debit card payments with 100% accuracy, resulting in zero discrepancies in balance sheets over a six-month period. • Issued receipts, refunds, change, or tickets in a timely and efficient manner, resulting in a great customer satisfaction rating for checkout experience. • Resolved customer complaints and guided them through the checkout process, resulting in customer loyalty and repeat business.
• Call Center Agent

  Scicom Berhad

  2008.10-2010.09

  (2 years)

  • Build relationships with, utilizing de-escalation techniques to resolve passengers issues calmly and professionally, and maintain an exceptional customer satisfaction rating. • Identify solutions to boarding issues and complications, fields inquiries from passengers, and provide hotel and accommodation services • Working for BPO that cater AirAsia Project for particularly Indonesian customers and nearby English speaking countries.

Educational experience

• Petra University

  Communication Science

  2002.07-2007.04

  (5 years)

  Learning communication science

Languages