Work experience

• Account Manager

  PointStar

  2023.05-Current

  (2 years)

  provider in Southeast Asia, I am responsible for managing the relationships with our existing customers, ensuring their satisfaction and retention, and discovering new opportunities for cross-selling and up-selling. I have a proven track record of maintaining a high renewal rate of 95% or higher for my assigned customers, and achieving my sales target of SaaS licenses and services. I work with diverse clients across various industries, and use my language skills in English and Bahasa Indonesia to communicate effectively. I have a Bachelor's degree in Accounting and Business/Management from Trisakti School of Management, and a Full Stack Digital Marketing certification from RevoU. I am passionate about learning new things and digital marketing caught my attention as a field that I want to deeply dive into. I have experience in content marketing, where I researched the audience preferences, designed and distributed engaging content, and analyzed the results. I also have Google Workspace and Google Cloud Sales credentials, which demonstrate my knowledge and expertise in the cloud domain. My goal is to combine my sales and digital marketing skills to become a great leader in the future. Experience (2 years 4 months) - Attend to the needs of our base of existing customers by being their Single Point of Contact (SPOC). - Ensure that their account needs are met well. - Conduct client satisfaction surveys over the phone and face to face. - Feedback unsatisfactory interactions to upper management. - Ensure clients are properly licensed, new licenses are provisioned on-time. - Discover up-sell and cross-sell opportunities in services and licensing. - Maintain a high renewal rate of 95% or higher for assigned customers. - Achieve Sales target of Cross-sell and Upsell.
• Account Executive APAC

  Ontop

  2022.08-2022.11

  (4 months)

  APAC - Generates high-quality leads by reaching out to prospects in the form of cold calls, e-mails or social networks. - Helping clients for managing their payroll and hiring Globally without any boundaries - Crafts effective pitches and mutual beneficial contract terms that demonstrate an understanding of both current market conditions’ impact client wants and needs - Builds and maintains efficient, varied sales pipeline successfully closing out potential customers in a timely manner - Utilizes Salesforce to track outreach, organize the sales pipeline for maximum efficiency, and leverage data to develop and optimize selling tactics/ strategy to maximize success
• Account Executive

  Hubster

  2022.03-2022.06

  (4 months)

  - Generates high-quality leads by reaching out to prospects in the form of cold calls, e-mails or social networks. - Sources leads and evaluates opportunities to determine their viability as company’s client - Crafts effective pitches and mutual beneficial contract terms that demonstrate an understanding of both current market conditions’ impact on restaurant P&L and client wants and needs - Builds and maintains efficient, varied sales pipeline (SMBs, enterprise, localheroes, etc.), successfully closing out potential customers in a timely manner - Proactively engages with restaurants on site as part of relationship building and conducting the overall sales pitch - Ensures an accurate license agreement is in place along with the customer’s first deposit before initiating the handover to onboarding. Handover includes transfer of all relevant information pertinent to the sale (i.e. deal terms, specialrequirements, contact information etc.) - Utilizes Salesforce to track outreach, organize the sales pipeline for maximum efficiency, and leverage data to develop and optimize selling tactics/ strategy to maximize success
• Merchant Acquisition | Sales Representative

  PergiKuliner.com

  2020.02-2022.02

  (2 years)

  (2 years 1 month) • Establish relationship with a restaurant / update the restaurant menu / Looking for restaurant that want promotion on the website • Analyzing and managing merchants has high potential to attract consumers • Develop, propose, and negotiate cooperation that meets the expectations of merchants, customers, and companies • Be in charge of special matters related to cooperation between companies and traders • Acquire, manage, and develop partnerships with traders
• Sales Executive

  PT. Tunas Ridean Tbk . (Tunas Group)

  2019.04-2019.10

  (7 months)

Educational experience

• Trisakti School of Management

  Accounting and Business/Management

  2013.08-2020.08

  (7 years)
• RevoU

  Full Stack Digital Marketing

Certificates