Work experience

• CUSTOMER SUCCESS MANAGER - RealAdvisor

  Italia

  2023.06-2024.09

  (a year)

  - Coached and supported over 200 Italian clients via chat, email, and phone, ensuring successful onboarding and resolving issues effectively. - Led regular coaching and training sessions with clients to ensure continuous improvement in service usage and satisfaction. - Collaborated with cross-functional teams (e.g.,software development, marketing) to implement improvements based on data-driven customer feedback and optimized product features. - Utilized CRM tools, customer support platforms (Intercom, Slack), and Google Workspace to enhance operational efficiency. - Performance tracking: Provided weekly reports on customer issues and satisfaction to the Product team and the Sales team.

Educational experience

• University La Sapienza Roma

  MEDICAL STUDIES

  2012.09-2022.06

  (10 years)

  Medicale student, I've complete 24 exams and partecipated in a published research study

Languages

Certificates