Work experience

• Technical Support Engineer

  Roku

  2020.02-Current

  (6 years)

  (5 years 6 months) • Leveraged Barracuda Forensics, Sophos, and assorted tools for IAM monitoring, crafting custom dashboards, and implementing SIEM across enterprise devices leading to improved threat detection and reduced cyber insurance premiums. • Supported staff in conceptualizing, constructing, and fine-tuning network and infrastructure elements (primarily via the Meraki API) for new headquarters and QA center. • Assisted in the development of automated imaging procedures for MacOS and Dell Windows laptops that reduced deployment time. • Executed cloud migration initiatives of physical servers from the QTS Datacenter to AWS and GCP. • Provided systems administration support and configuration for end-user and lab workstations and servers, ensuring optimal performance across multiple operating systems (Windows, MacOS, Ubuntu). • Acted as a technical expert on multiple operating systems and computer platforms, resolving hardware and software malfunctions promptly to minimize downtime. • Delivered tailored training sessions on new tools, significantly improving user adoption and proficiency.
• Information Technology Support Specialist

  Polycom

  2017.05-2019.02

  (2 years)

  3 years 8 months (1 year 10 months) • Managed IT operations for the North American logistics center, providing proactive system and infrastructure support to ensure uninterrupted business continuity. • Planned and executed IT projects including facility moves, technology deployments and related training, and upgrades of industrial infrastructure such as printers, wireless handheld devices, cloud-based Wi-Fi, and management servers. Achieved improved operational efficiency and reduced downtime.
• End-User Support Specialist

  //

  2015.07-2017.05

  (2 years)

  (1 year 11 months) • Provided Tier I-II technical support to ensure seamless operations for users in the San Jose Headquarters as well as offices across North America. • Participated in the migration project to transition 1,500 user systems from on-premise Microsoft software to Office 365, ensuring minimal disruption and improved collaboration efficiency. • Successfully deployed a Skype for Business VoIP endpoint solution, facilitating seamless communication for the entire HQ office and reducing communication costs.
• Roku Inc.

Educational experience

• San Jose State University

  Computer Science

  2015.01-2019.01

  (4 years)
• San Jose State University

  Mathematics

  2015.01-2019.01

  (4 years)

Certificates