Work experience

• Guest Services Specialist

  Tinggi Pariwisata Trisakti

  2010.09-2010.11

  (3 months)

  Pendidikan
• Senior Project Executive

  Pejaten
• Customer Service Officer

  PT Dwidaya World Wide mice

  Juli 2012 - Januari 2015 (2 tahun 7 bulan) Customer Relation Officer: - Managing the team in general to increasing the productivity & problem solving. - Monitoring and handling complain especially for fail internet transaction (refund request) - Monitoring new product in KiOSTiX website - Monitoring and give information to customer in KiOSTiX social media ( facebook, twitter,Instagram and Live Chat) - Monitoring KiOSTiX Hotline - Controlling the team and make a daily reports - Handling customer complains in Helpdesk booth for event concert - Preparing for Hot Event Sales - Being resposible person for monitoring “ F1 Formula SGP and Kidzania" product sales in KiOSTiX Januari 2012 - Juni 2012 (6 bulan) - Provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customer, fares, and travel regulation. - Discuss client requirements and advise on suitable options. - Plan, prepare and cost itineraries (travel plans) for cliens. - Make travel, accommodation and related bookings. - Confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements. - Issue ticket for travel, accommodation voucher and all relevant documentation.
• Travel Agent

  Quicksilver Cruises

  Desember 2010 - Februari 2011 (3 bulan)