Work experience

• Digital Marketing Specialist

  Virtual Worker Now

  2023.02-Current

  (3 years)

  3 years 3 months (2 years 7 months) Managed social media platforms for five online retail stores, including inbox and comments management, order tracking, and issue resolution using CRM platforms like Zendesk. Administered Facebook community according to Standard Operating Procedures (SOP). 职位:Social Media Moderator
• Virtual Assistant

  Deliver Digital Inc.

  2024.11-2025.03

  (5 months)

  Administrative tasks. Using AI to generate blog posts. Creating content calendars for social media platforms.
• English Language Teacher

  AIKA Preschool-American International Kids Academy

  2023.11-2024.08

  (10 months)

  Creating teaching methods and crafts for pre-school children and engaging them in fun activities to learn the English language in a fun environment.
• Social Media Specialist

  Do Good Leadership

  2023.12-2024.03

  (4 months)

  Oversaw social media moderation, brand visibility, and engagement strategies. Focused on increasing leads and customer acquisition for clients
• Customer Service Representative

  Shenzhen Global E-grow

  2019.05-2024.01

  (5 years)

  (4 years 9 months)
• Customer Service Specialist

  Vodafone

  2017.11-2019.03

  (a year)

  (1 year 5 months) Customer oriented position depends on resolving problems by clarifying issues, researching, exploring answers and alternative solutions and escalating unresolved problems.

Educational experience

• Alexandria University

  Business, Management, Marketing, and Related Support services

  2014.09-2019.09

  (5 years)

  Obtained my Bachelor's degree in Business and Marketing.

Languages

Certificates