Work experience

• Assistant Outlet Manager (In charge)

  Sharq Village by Ritz Carlton

  2017.01-2017.01

  Luxury 5 starts hotel Duties: -Run the daily operation -Prepare all the related reports of the operation -Duty rosters and staff allocation to their areas -Supervision of every single detail related to the outlet
• Assistant Outlet Manager

  BAB AL QASR HOTEL

  2016.04-2016.09

  (6 months)

  Preopening Luxury 5 stars hotel DUTIES: -Get trained for the preopening -Train the new comers on the hotel standards, service sequence, guest experience strategy -Assist in the creation of the SOP for the F&B outlets
• F&B CAPTAIN (Asst. outlet manager)

  ST.REGIS PUNTA MITA RESORT

  2014.10-2015.04

  (7 months)

  Luxury 5 Diamonds award hotel by the AAA association Phone: (52)3292915800 DUTIES: -In charge of the outlet in the absence of the manager. -Supervise that the staff meet the work requirements during their shifts. -Create the sales report and closing balance at the end of the service. -Follow all company safety and security policies and procedures; report accidents, work flow, and unsafe work conditions to the manager. -Welcome and acknowledge all guests according to company standards -Develop and maintain positive working relationships with others. -Support team to reach common goals, and listen and respond appropriately to the concerns of other employees. -Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. -Maintain cleanliness of work areas throughout the day. -Inspect the cleanliness and presentation of all china, glass, and silver prior to use. -Organize the food tasting for banqueting events.
• ASSISTANT MANAGER (OPERATIONS)

  THE GULF HOTEL

  2011.03-2014.04

  (3 years)

  DUTIES: -In charge of the restaurant and reporting to the General Manager in a daily basis about the operations aspects. -Hired to improve the staff approach with guests and to implement high standards of service and ensure it's followed. -Ensure the guest satisfaction. -Assist in hiring, training and developing staff. -Place orders to the suppliers and making sure that all the deliveries are of high quality. -Supervise food and drinks to ensure quality standards are reached in the kitchen and bar area. -Evaluate the performance of the staff and analyze critical areas of improvement to implement. -Create and Post in the system the labor cost and proactivity, closing sales profits and quality service reports. 5 Stars leading hotel in Bahrain
• OUTLET SUPERVISOR

  THE GULF HOTEL

  2007.03-2011.03

  (4 years)

  DUTIES: -In charge of the front house of the outlet in absence of the Manager. -Ensure the guest satisfaction and high standards of service for customers. -Manage and motivates the rest of the team to develop the sales and the quality of the services. -Help increase the restaurant's and bar's revenue through sales actions. -Responsible for training, guiding and coaching the waiter/waitress in the performance of their jobs. -Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlet’s operation. -Responsible for the overall cleanliness of the outlet during the shift. -Responsible for the proper maintenance and good working order of all equipment and fixtures in the outlet. -Responsible for consistently implementing the service standards and operating procedures in the outlet (SOP's). -Responsible for ensuring sufficiency of manpower in the shift with support of the F&B service manager. -Performs other duties and responsibilities assigned by immediate superior. -Placing beverage orders in Micros system. -Assisting creating and arranging duty rosters and place them in Optimum system. -Committed to quality and guest satisfaction. 5 Stars leading hotel in Bahrain

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