Work experience

• Digital Customer Support Specialist

  Remote (Malta-based)

  2022.01-2025.01

  (3 years)

  Delivered multilingual customer service (Turkish, English, French) via live chat and email. Handled high‐volume queues while maintaining accuracy, professionalism, and empathy. Resolved customer issues on first contact, escalating only when necessary. Worked with confidential data under strict compliance and safety standards. Documented all case details for quality control, reporting, and audits. Collaborated with global teams to meet performance goals and service SLAs.
• Sales & Customer Support Representative

  Lita Call Center, Istanbul

  2021.11-2022.12

  (a year)

  Managed outbound and inbound customer interactions with U.S. clients. Delivered clear, friendly communication and handled objections smoothly. Maintained call records for auditing and CRM tracking. Strengthened cross‐cultural communication and remote service skills.
• Guest Relations Assistant

  Concorde De Luxe Resort, Antalya

  2016.05-2016.09

  (5 months)

  Supported international guests with multilingual service. De‐escalated difficult situations with patience and professionalism. Ensured a positive guest experience by resolving issues quickly and discreetly.

Projects

• ASAT Sports Club, Antalya

  Basketball Coach

  2019.03-2019.10

  (8 months)

  Player development & mentoring Team building & leadership Game strategy & performance analysis Physical conditioning & skill training Communication & motivation
• ASAT Sports Club, Antalya

  Camp Supervisor

  2015.02-2015.09

  (8 months)

  Player development & mentoring Team building & leadership Game strategy & performance analysis Physical conditioning & skill training Communication & motivation

Educational experience

• Marmara University

  B.A. in French Translation & Interpretation

  2022.09-Current

  (3 years)

  B.A. in French Translation & Interpretation (Expected 2027)
• Saime Salih Konca Anatolian High School

  Languages Diploma

  2013.09-2017.06

  (4 years)

  High School Diploma (2017)

Languages