Summary

Work experience

• Shopfy E-commerce Virtual Assistant

  Proactive Gadget Store

  2021.01-2022.10

  (2 years)

  ● Setup the Shopify store and optimised it with SEO keywords resulting in a 80% store visit and lead conversion. ● Uploaded over 120 products on the store and drafted quality product descriptions for each product. ● Engaged in about $500 ad promotion resulting in an increase in sales by 655 within 6 months. ● Reduced customer churn rate by 80% by promptly responding to all inbound inquiries and complaints for order processing, refunds, exchanges, and fulfillment. ● Designed professional and attractive product design with the use of canva.
• Sales Executive

  Pwan Group Real Estate Company Delta State, Nigeria

  2015.07-2022.07

  (7 years)

  ● Communicated with prospective and existing clients to create awareness about the available properties resulting in 60% sales closure. ● Generated about 1000 quality leads for the sales department. ● Coordinated and scheduled the purchase of real estate opportunities resulting in an increase of revenue by 30%. ● Tracked weekly, monthly and yearly performance and sales metrics thereby surpassing the set target by 70% at the end of the organizational year. ● Evaluated market conditions and recommended strategies for franchise expansion through inbound calling, email marketing, and other communication strategies to convert leads to consistent customers leading to a 65% customer retention rate.
• Marketing Associate

  First Bank of Nigeria Limited, Enugu State, Nigeria

  2013.02-2015.02

  (2 years)

  ● Communicated with prospective and existing customers to create awareness about the available products and services resulting in 60% sales closure. ● Onboarded customers on the mobile app and web app for digital banking which generated 60% of revenue for the organization. ● Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails resulting in a 30-40% increase in annual revenue. ● Analyzed and facilitated the automation of manual reporting and record-keeping, resulting in savings of more than #500,000 annually. ● Completed special projects by organizing, and coordinating information and requirements; planning, arranging, and meeting schedules by 60%. ● Increased organizational revenue by 40% by e-enrolling new customers for the available products, BVN enrollment, point of sales (POS) operations, and activation of tokens for customers.
• Technical Support Officer

  Federal Ministry of Science and Technology (National Engineering Design Development Institute), Anambra State, Nigeria

  2010.04-2012.12

  (3 years)

  ● Supported over 90 clients with EDI issues and resolved over 100 claims. ● Exceeded utilization standard (90%) with 100% utilization each month. ● Troubleshoot and fixed over 40 computer systems and the Local Area Network (LAN) of computer network for optimum operations. ● Ensured 100% user experience by ensuring the smooth running of all computer software and cloud computing. ● Installed and configured over 50 computer hardware operating systems and applications and monitored all computer systems and networks for efficient service delivery.
• Technical Support Representative

  Federal Ministry of Science and Technology (Technology Incubation Centre), Anambra State, Nigeria

  2008.09-2010.01

  (a year)

  ● Implemented multiple site support by creating 6 remote support sites in addition to the existing technical support. ● Reduced attrition of frontline associates from 60 percent to 48 percent over 18 months. ● Developed trained, integrated associates for promotional advancement within the company to the extent that fully 7 percent of all employees at the ministry started as first-line technical support representatives. ● Established an online Chat support team to assist customers over the internet with technical support needs. This program became a model for additional Chat channels in the company including sales resulting in an 85% increase in customer satisfaction rating. ● Transitioned 2 departments (technical support and customer care) into one department over 3 months by combining resources and providing up-training for associates.

Educational experience

• University of Calabar

  Computer Science

  2010.08-2015.10

  (5 years)

  Computer science is the study of computers and computational systems. It is a broad field that includes everything from the algorithms that make up the software to how software interacts with hardware to how well software is developed and designed.
• Federal Polytechnic

  Computer Science

  2009.11-2014.08

  (5 years)

  computational theory, hardware and software design, algorithms and the way humans interact with technology.