● Setup the Shopify store and optimised it with SEO keywords resulting in a 80% store visit and lead conversion. ● Uploaded over 120 products on the store and drafted quality product descriptions for each product. ● Engaged in about $500 ad promotion resulting in an increase in sales by 655 within 6 months. ● Reduced customer churn rate by 80% by promptly responding to all inbound inquiries and complaints for order processing, refunds, exchanges, and fulfillment. ● Designed professional and attractive product design with the use of canva.

● Communicated with prospective and existing clients to create awareness about the available properties resulting in 60% sales closure. ● Generated about 1000 quality leads for the sales department. ● Coordinated and scheduled the purchase of real estate opportunities resulting in an increase of revenue by 30%. ● Tracked weekly, monthly and yearly performance and sales metrics thereby surpassing the set target by 70% at the end of the organizational year. ● Evaluated market conditions and recommended strategies for franchise expansion through inbound calling, email marketing, and other communication strategies to convert leads to consistent customers leading to a 65% customer retention rate.

● Communicated with prospective and existing customers to create awareness about the available products and services resulting in 60% sales closure. ● Onboarded customers on the mobile app and web app for digital banking which generated 60% of revenue for the organization. ● Sourced new sales opportunities through inbound lead follow-up and outbound cold calls and emails resulting in a 30-40% increase in annual revenue. ● Analyzed and facilitated the automation of manual reporting and record-keeping, resulting in savings of more than #500,000 annually. ● Completed special projects by organizing, and coordinating information and requirements; planning, arranging, and meeting schedules by 60%. ● Increased organizational revenue by 40% by e-enrolling new customers for the available products, BVN enrollment, point of sales (POS) operations, and activation of tokens for customers.

● Supported over 90 clients with EDI issues and resolved over 100 claims. ● Exceeded utilization standard (90%) with 100% utilization each month. ● Troubleshoot and fixed over 40 computer systems and the Local Area Network (LAN) of computer network for optimum operations. ● Ensured 100% user experience by ensuring the smooth running of all computer software and cloud computing. ● Installed and configured over 50 computer hardware operating systems and applications and monitored all computer systems and networks for efficient service delivery.

● Implemented multiple site support by creating 6 remote support sites in addition to the existing technical support. ● Reduced attrition of frontline associates from 60 percent to 48 percent over 18 months. ● Developed trained, integrated associates for promotional advancement within the company to the extent that fully 7 percent of all employees at the ministry started as first-line technical support representatives. ● Established an online Chat support team to assist customers over the internet with technical support needs. This program became a model for additional Chat channels in the company including sales resulting in an 85% increase in customer satisfaction rating. ● Transitioned 2 departments (technical support and customer care) into one department over 3 months by combining resources and providing up-training for associates.

Computer science is the study of computers and computational systems. It is a broad field that includes everything from the algorithms that make up the software to how software interacts with hardware to how well software is developed and designed.

computational theory, hardware and software design, algorithms and the way humans interact with technology.