Anthony Nolan • Lead commercial strategy and business development for specialist healthcare services, identifying and converting opportunities across NHS, academic and commercial clients. • Drive consultative discussions with customers to understand project requirements, service needs, timelines and operational constraints, then coordinate internal teams to shape tailored solutions and scopes of work. • Manage existing customer relationships through regular meetings, service reviews and growth conversations, helping to retain accounts, increase wallet share and position new service offerings. • Support proposal development, pricing discussions, commercial modelling and contract negotiations, working closely with internal stakeholders to progress opportunities efficiently through the sales cycle. • Own forecasting, budgeting and performance reporting for the service area, using pipeline and financial insight to inform revenue planning, delivery decisions and profitability improvement. • Present performance, opportunities and growth plans to senior stakeholders, using data-driven insight to support strategic decisions and customer-facing business reviews. • Lead cross-functional teams across operations and support functions, ensuring smooth handover from sale to delivery while maintaining customer satisfaction and service quality in a regulated environment. • Expanded external partnerships and service capability, improving market competitiveness and strengthening the laboratory’s commercial positioning with research and healthcare customers.

• Managed key client delivery relationships within a high-volume scientific services environment, working with account managers and customers to maintain service quality and identify improvement opportunities. • Oversaw customer contracts and progress reporting, ensuring clear communication with stakeholders and supporting a high standard of account management. • Led process improvement initiatives that enhanced reporting and customer communication, improving responsiveness and overall client experience. • Developed and coached operational teams, aligning service performance with customer expectations, regulatory requirements and commercial priorities.

• Supervised workflow delivery in a regulated, high-throughput laboratory and ensured output met customer requirements, internal KPIs and service level commitments. • Drove continuous improvement and coordinated teams across functions to improve efficiency, quality and turnaround performance. • Built strong operational understanding of customer needs, laboratory processes and stakeholder communication within a scientific services setting.