• Handling the most frequently asked questions as effectively as possible,recognizing more complex problems and escalating accordingly following standard diagnostic procedures • Identifying End-User’s needs and opportunities to initiate sale of Western Union Consumer Product Offerings • Overcoming objections and identifying cross sell/up sell opportunities • Tracking and follows up cases to ensure that they closed in an efficient and timely manner • Providing and maintaining strong, professional relationship with all customers • Following Contact Centre procedures and ensuring availability to take calls, e￾mails and chats adopting the call handling procedure and AUX code guidelines • Attending recurrent trainings published by the Client on a regular basis • Other duties as assigned

In addition to the duties at Borochemie Int’l; • Making daily entries according to the Turkish accounting system. • Tracking all transactions via e-billing system • Assisting in making BA-BS and quarterly reconciliations. • Controlling the integration between the accounting program and the ERP based system which used in all branches of the company. • Following-up of the company's all payables and receivables. • Bank transfers of required payments. • Controlling the correctness and consistency of data entries in the ERP system.