Work experience

• Service Representative, Technical Support

  Teleperformance

  2023.11-2025.11

  (2 years)

  • Handled high-volume inbound calls and resolved customer inquiries effectively. • CRM software • Managed customer accounts, secured renewals, new activations, and reduced churn. • Enhanced system performance by diagnosing and resolving hardware and software • Live chat support issues. • Troubleshot and diagnosed problems to accurately resolve wide range of technical LANGUAGES issues. English • Used ticketing systems to manage and process support actions and requests.
• French Bilingual Customer Associate, MTN

  MTN-Cameroon

  2020.01-2023.08

  (4 years)

  • Delivered bilingual support (French/English) to diverse customer segments. • Resolved escalations efficiently, ensuring high levels of customer satisfaction. • Managed service delivery in a high-volume environment while meeting strict SLAs. • Recommended items to customers based on specific needs and explained features and

Languages