Work experience

• Commercial Operations Manager

  Baumann Airport Consulting

  2023.07-2024.12

  (2 years)

  • Develop and maximise commercial revenue, while increasing passenger and customer satisfaction scores throughout existing operations. • Develop commercial strategies to improve financial performance, such as average ticket, of airport vendors and increase passenger flow into f&b, duty free and retail operations. • Analyse financial data to identify trends and patterns and implement sales and marketing strategies. • Prepare and present reports to senior management along with KPI and data analysis reports. • Develop and maintain relationships with airport vendors and industry partners
• Commercial Manager

  Panorama Solutions

  2018.11-2023.05

  (5 years)

  • Actively seeking out new sales and business development opportunities. • Built relationships with new and existing external and internal commercial business partners ensuring a focus on customer service, operational standards and that financial performance was always optimised. • Carrying out and attending regular client reviews, industry events and business negotiations to support business development and sales efforts. • Creating Business Development action plans and Sales strategies to increase new business • Participating in the training and development of new sales staff to support and fully equip the team to reach KPI’s and sales targets. • Ensuring compliance with sales and price policies, ensuring competitiveness and accuracy
• Commercial Manager/Head of Hospitality

  Zurich Airport International

  2014.08-2018.09

  (4 years)

  • Reported directly to the CEO and assisted in the continuing commercial success and further growth of non-aeronautical revenues, encompassing all functions including duty free, retail, catering, forex, car hire, advertising, taxis, airport surface access and all other non-aeronautical activity. • Increased revenue by 12% in year 1, and customer satisfaction results by 15%. • Ensured the preparation, delivery and continued regular reporting of Commercial revenue budget annually. • Built relationships with new and existing external and internal commercial business partners ensuring focus on customer service, operational standards and that financial performance was always optimised. • Assisted in the negotiation of new Commercial agreements when required and complete concession tendering to launch an EOI/RFP document, maximisation of income of partners through effective measurement of service level agreements (SLAs).

Educational experience

• Ulster University

  International Business

  2020.01-2022.05

  (2 years)

  Other
• Sligo IT

  Business Management

  2008.09-2012.05

  (4 years)

  Other

Languages

Certificates