Work experience

• Product Manager

  Talentech AB

  2023.01-2024.01

  (a year)

  Led end-to-end lifecycle management of ReachMee ATS (Applicant Tracking System), from market research and product ideation to successful launch, aligning product vision with evolving market needs. Collaborated with cross-functional teams to define and execute product roadmaps, set priorities, and meet key milestones, ensuring on-time delivery and alignment with business goals. Conducted in-depth market analysis to identify user needs, translating insights into actionable product requirements and innovative solutions that enhanced customer satisfaction. Drove strategic product development, optimising workflows and leveraging cross- team collaboration to deliver high-value ATS that consistently exceeded user expectations. Key Responsibilities: ➢ Led the customer engagement strategy for ReachMee ATS, ensuring customer needs were reflected in product updates and roadmap decisions ➢ Spearheaded initiatives to enhance user adoption, conducting training sessions and implementing data-driven improvements based on feedback ➢ Worked closely with Customer Success, Sales, and Product teams to improve onboarding, reducing churn and increasing customer satisfaction ➢ Defined and executed the product roadmap, ensuring alignment between customer needs and business objectives
• Business Area Manager & Head of Customer Support

  Allevi Group AB

  2021.01-2023.01

  (2 years)

  Spearheaded end-to-end development of innovative payroll services (Löneservice) for Allevi, leveraging market research and collaboration with cross-functional teams to launch product in new business area, driving company growth. Directed financial management operations, including cash burn monitoring, budget setting, and forecasting, ensuring accurate reporting and alignment with board expectations. Led operational finance activities, streamlining invoicing, payroll processing, accounting, and employee expense management to maintain financial accuracy and efficiency. Ensured full legal compliance by managing legal contracts, partner agreements, and customer agreements, safeguarding business operations and mitigating legal risks. Dynamic and dedicated Head of Customer Support with extensive experience in leading customer support teams to enhance service delivery and client satisfaction. Proven track record in managing a diverse team of 8 professionals, including 6 dedicated to first-line support and 2 specializing in second-line support. Key Responsibilities: ➢ Led and scaled the Customer Success and Support department, driving customer engagement, retention, and operational efficiency ➢ Built and managed a high-performing team, covering both first-line and second-line support, ensuring a seamless customer experience ➢ Developed and executed customer success strategies, improving onboarding, support workflows, and customer advocacy initiatives ➢ Established and tracked customer satisfaction KPIs, using data-driven insights to enhance service quality and operational performance ➢ Acted as the primary escalation point for critical customer issues, ensuring swift resolution and high customer retention ➢ Collaborated with product, sales, and leadership teams to align service offerings with evolving customer needs and business objectives
• Senior Key Account Manager

  Cint AB

  2015.01-2020.01

  (5 years)

  Built and sustained long-term partnerships with high-volume clients, driving organic growth and ensuring alignment with business objectives. Identified and pursued new business opportunities through in-depth market research and analysis, targeting key clients and expanding market reach. Monitored key account metrics, generating detailed reports and actionable insights for senior management to enhance client satisfaction and performance. Streamlined processes to ensure timely product delivery, leading customer workshops and demos whilst serving as the main liaison between clients and internal teams. Key Responsibilities: ➢ Acted as a trusted advisor and strategic partner for high-value customers, ensuring their needs translated into actionable product improvements ➢ Led the commercial development and success strategy for +Tracking, a new product designed to solve customer pain points ➢ Conducted in-depth customer research, building a business case that secured leadership buy-in for product development ➢ Worked closely with product and engineering teams, influencing feature prioritization and ensuring solutions were aligned with customer needs ➢ Managed one of the company’s largest accounts, driving retention, upsells, and deepening strategic partnerships ➢ Acted as the commercial point of contact while playing a key role in feature testing, prioritization, and development based on deep product knowledge and customer insights ➢
• Head of Technology Solutions, Global Operations

  Cint AB

  2012.01-2014.01

  (2 years)

  Managed a global team across multiple offices, focusing on optimizing the technical knowledge of the Cint’s platform. Planned and executed global workshops to enhance knowledge sharing and promote best practices related to the platform. Key Responsibilities: ➢ Directed company-wide change initiatives, aligning strategic objectives with business goals to drive organizational growth and enhance operational efficiency ➢ Oversaw organizational and program budgets, ensuring fiscal responsibility while collaborating with senior leadership to align with strategic priorities ➢ Mentored and developed cross-functional teams by designing and implementing comprehensive training programs, ensuring a robust talent pipeline through effective succession planning ➢ Supervised operational activities, including staffing, performance evaluations, and compliance with regulatory and company policies, ensuring seamless administrative and financial reporting ➢ Spearheaded the recruitment and training of a global project management team, leading to improved client engagement and increased project success rates ➢ Led initiatives to optimize internal operations, contributing to business growth through enhanced performance and alignment across departments ➢ Enhanced operational systems and support services (sales, HR, IT, finance), reducing process times and improving cross-functional reporting and decision-making
• Head of EU and APAC Operations

  Cint AB

  2008.01-2011.01

  (3 years)

  ➢ Managed a 30-person international team, fostering collaboration across global offices to enhance service quality and customer success strategies ➢ Implemented customer-centric process improvements that increased satisfaction and operational effectiveness ➢ Played a pivotal role in shaping modern customer success practices, long before the function became widely recognized in the industry

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