Daphne
Puchong, SelangorNationality Malaysia
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Work experience
Presales Consultant
SYSPRO Asia2020.04-Current(5 years)As a Pre Sales Consultant, I am working with a sales team to determine solutions to customers’ challenges and supporting the sales team to present proposals to clients/prospects.I am also providing demonstrations, presentations, training, consultation and sales support services for the sales team, prospects and existing clients.Senior Consultant
Strateq Group Of Companies2019.07-2020.03(9 months)Working as senior consultant, the tasks involved are as follows:• Involve in cloud-based purchasing solutions’ support and consultation for banking andinsurance industry• Work closely with the development team to test newly developed features and functionsand fixes for cloud-based purchasing solutions before deployment• Compile and review the functional specifications for purchasing solutions upgrade project• Work with big data team on Tableau reports (i.e. to test, review and ensure the reportsmeet client’s expectations)• Understanding user requirements and expectations for additional requestsApplication Consultant
Cosmo Synergy Sdn Bhd2011.11-2019.06(8 years)With client accounts under my direct management and care, my primary job scope is the conceptualization of ERP (i.e. enterprise resource planning) solutions to a client, the delivery of said solution and customer retention via a strong, effective framework for timely, continued customer care. Skills include project management (SYSPRO’s IDEAL methodology), data transfer/data configuration, reports customization, software installation in various environments, solution prototyping, user/administrator training, training & implementation, and software consultancy.SYSPRO ERP implementation experience across a wide range of industry sectors, and manufacturing types, such as:1.Industry sectors – Food & beverage, chemicals, electronics, plastics, machinery & equipment; and wholesale suppliers & distributors2.Manufacturing types – Discrete, batch process, mixed modeProject Mananger
Tripro Technology Sdn Bhd2001.04-2011.10(11 years)With over 10 years working experiences in asset management system and computerized maintenance management system, my responsibilities/experiences are as follows:• Project implementation includes budget estimation, staff hiring and screening, timeline planning, accommodation and transportation planning, discussion and liaison with customer to grant/allocate permission to access and any other related project requirements, manage resources, task delegation and allocation, team meeting to understand the goal.• Manage resources and time allocation inclusive of task assignment, project goal and to accomplish the task/project in the planned project timeline.• Communicate with customers to fully understand customers’ requirements and provide solution and professional consultation to customers to achieve customers’ requirement.• Software implementation which includes project meeting, data transfer/data configuration, system and reports customization, system installation, user acceptance test, user/administrator training, system trial run, project documentations, post mortem meeting and user sign-off and acceptance meeting.• Led the project team of subordinate during project implementation and project management. • Work closely with the team members on problem resolution during project implementation.• Experienced in product training for different type of industry such as bank, hospital, manufacturer, and other industry to different level of people like management, executives and technicians.• Experienced in implementing the application software from manual system to computerized system.• Assist sales personnel on pre-sales meeting and product presentation and demonstration.• Post-implementation on site and on call support
Educational experience
Tunku Abdul Rahman University College
Bachelors Degree in Computer Science/Information Technology bachelor’s degree
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