Cibil Chen

Jing'an District, ShanghaiNationality China
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Work experience

  • Assistant Director Exams IT Services,Head of Digital Product Management

    British Council China
    2021.07-Current(4 years)
  • Senior Product Manager, Head of Product Management team

    British Council China
    2015.11-Current(10 years)
    IT business partner and product portfolio management: - Oversee China operation systems products management, including business strategy alignment, product portfolio management, high level product architecture design- Business engagement with senior business stakeholder on business model and process improvement with digitization solution- High level product mapping with global and China systems integrationProduct & project management (15 system products, toB, PC-end, IOS, Android):- Lead on corporate-level large scale product whole life cycle development from opportunity assessment, business process design/ improvement, user journey analysis, user story mapping, documentation, agile sprint development facilitation, user training, product release to launch. - Lead on national & global IT highly prioritized projects from initiation, planning, implementation, monitoring to delivery across more than 10 cross-function teams across the region- Advanced experience in business process mapping and user needs analysis Team leadership:- IT Project & Product development whole PROCESS STANDARDIZATION and EVALUATION across business teams, product team and IT services team- Product team management on a group of 7 full-time Product Managers and Business Analysts
  • National Product Owner, Exams Administration

    British Council China
    2014.06-2015.10(a year)
    - Operation efficiency enhancement and process standardization- Resources planning and cooridination on a variety of international exams with scale of more than 700,000 candidature annually- Business knowledge of international high-profile exams administration- Compliance and operation quality management- Team management
  • Test Day Personnel Manager/ Officer

    British Council China
    2008.05-2014.06(6 years)

Educational experience

  • Shanghai University of International Business and Economics

    master of arts (m.a.)
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