Work experience

• Part-Time English Teacher

  Jiangmen Fortune Olympic School

  2024.11-Current

  (10 months)

  • Teach English 6–8 year old students • Assist developing curriculum • Executing lesson plans according to curriculum • Engaging Children in a conductive and educational environment
• Kindergarten Principle

  Schole International Academy (Pakistan)

  2021.11-2024.10

  (3 years)

  • Oversee everyday operations of the kindergarten • Lead, develop and train staff. • Develop and implement international baccalaureate curriculum • Produce Marketing and promotional material In-Person and Online tutoring
• Operations Manager

  Leadsun Australia Pty Ltd

  2014.06-2020.07

  (6 years)

  • Create / manage best working practices • Implement Service agreements / work schedules • Manage Employees and trade associates • Resolve end user complaints in a timely manner • Liaise with local government project teams to ensure timely project execution. • Solutions to product issues / new product innovations • Conduct training in new product technologies / products • Overall General Management of the business.
• IELTS Exam Supervisor

  Deakin University

  2015.01-2016.01

  (a year)

  5 Months Contract
• Manager

  Taiwan Delight Pty Ltd, Australia

  2011.01-2014.01

  (3 years)

  • Staff Training in workplace procedures. • Product Management & Procurement • Resolving customer complaints and escalations • Daily Business Operations • Handle all aspects customer relations and logistics.
• Business Development Manager

  cafe madrid

  2010.01-2011.10

  (2 years)

  • Research, establish & implement costing for set-up, marketing and operational needs. • Liaise with food and equipment suppliers for cost effective supplies. • Implement best practice models for operational running once the set -up was complete. • Thorough input on design, menu and overall layout of the establishment. • Liaise with council as to the requirements required in establishing the business. • Hiring & training of staff and management in the operational procedures of the business.
• Customer Service Team leader

  Customers ATM, Australia

  2007.06-2009.10

  (2 years)

  Lead customer service team
• Business Owner/ Manager

  Futronix, Australia

  2003.01-2006.01

  (3 years)

  • In charge of product research / selection and purchasing from local & International Manufacturers. • Handle all administrative work relating to the business. • Introduce Marketing concepts and implementing actions to increase sales. • Manage all product returns, service and warranty claims. • Constantly looking for potential customers to increase customers’ pool for increased business avenue. Key Accomplishments • Developed and introduced productive and structured sales techniques and models, increasing team motivation and staff retention. • Developed internal reputation for excellent customer service leadership through fostering relationships with key clients to enhance customer satisfaction. • Increased operational efficiency through ongoing development of customer databases, created effective customer segmentation and generated increased customer numbers and business retention. • Managed and drove growth and profitability plans in line with corporate goals and competencies. • Enhanced student learning through effective and concise learning methods to increase student overall English skills. Additional Experience

Educational experience

• Swinburne University of Technology

  Bachelors Business

  2002.06-2006.07

  (4 years)

  Bachelors in Business Management

Languages

Certificates