Billy Schmalfeldt

Eligibility support clerk@Alameda County - Temporary Assignment Pool (TAP) Program
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Summary

Professional technical support representative/ customer service associate.. With 10+ years of experience in the fast paced, ever changing world of consumer services and technical support, I am an accomplished and skilled professional who has not only adapted to new technologies, but has also provided support for thousands of customers both domestically and internationally.

Work experience

  • Eligibility support clerk

    Alameda County - Temporary Assignment Pool (TAP) Program
    2023.01-Current(4 years)
  • Technical Support Specialist

    ŌURA
    2021.05-2022.10(a year)
  • Consumer Services Analyst

    PlayStation
    2019.09-2020.03(7 months)
  • Customer Experience Associate

    Peerspace
    2019.04-2019.08(5 months)
  • Technical Support Ambassador

    Highfive
    2018.01-2018.11(a year)
  • Technical Support / Customer Service Representative

    Navdy
    2017.08-2017.10(3 months)
  • Tier-2 Technical Support / Customer Service Representative

    GoPro
    2014.10-2016.12(2 years)
  • Tier-2 Technical Support / Customer Service Representative

    Google Nik Collection
    2013.05-2014.08(a year)
  • DVD Technician / Customer Service Representative

    Denevi Digital Imaging
    2006.06-2008.08(2 years)

Educational experience

  • San Francisco State University

    Bachelor of Fine Arts (B.F.A.), Photography
    2011.01-2013.01(2 years)
  • Chabot College

    AA, Liberal Arts
    2004.01-2008.01(4 years)
  • Arroyo High School

    Obtained high school diploma
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