Billy Schmalfeldt
Eligibility support clerk@Alameda County - Temporary Assignment Pool (TAP) Program
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Summary
Professional technical support representative/ customer service associate.. With 10+ years of experience in the fast paced, ever changing world of consumer services and technical support, I am an accomplished and skilled professional who has not only adapted to new technologies, but has also provided support for thousands of customers both domestically and internationally.
Work experience
Eligibility support clerk
Alameda County - Temporary Assignment Pool (TAP) Program2023.01-Current(4 years)Technical Support Specialist
ŌURA2021.05-2022.10(a year)Consumer Services Analyst
PlayStation2019.09-2020.03(7 months)Customer Experience Associate
Peerspace2019.04-2019.08(5 months)Technical Support Ambassador
Highfive2018.01-2018.11(a year)Technical Support / Customer Service Representative
Navdy2017.08-2017.10(3 months)Tier-2 Technical Support / Customer Service Representative
GoPro2014.10-2016.12(2 years)Tier-2 Technical Support / Customer Service Representative
Google Nik Collection2013.05-2014.08(a year)DVD Technician / Customer Service Representative
Denevi Digital Imaging2006.06-2008.08(2 years)
Educational experience
San Francisco State University
Bachelor of Fine Arts (B.F.A.), Photography2011.01-2013.01(2 years)Chabot College
AA, Liberal Arts2004.01-2008.01(4 years)Arroyo High School
Obtained high school diploma
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