Summary

Work experience

• Project Manager

  Webdesign360cn Co., Ltd

  1970.01-Current

  (56 years)

  ■ Recognized for strong leadership and business acumen, selected to complete special projects such as building and designing a wide variety of corporate websites, e-commerce stores and marketing campaigns. ■ Manage key accounts as project manager ensuring continued increases in sales and continuing customer loyalty. ■ Adhere to all project timelines, while maintaining quality and delivering the best results for clients. ■ Analyze each client’s needs to recommend products and services resulting in increase of revenue and activity ■ Handle complex questions and worked with customers to ensure all questions and misconceptions are cleared up quickly.
• Project Manager

  Chimaro International Co., Ltd

  2011.01-2015.02

  (4 years)

  ■ Lead all aspects of the project management process, from concept, to project deliverables and execution as the business owner. ■ Selected to complete special projects such as building, designing and maintaining e-commerce stores, sales/landing pages, online promotion marketing campaigns, social media marketing campaigns & accounts, hosting and domain management. ■ Design and launch strategic, innovative marketing campaigns that increase brand awareness and traffic/sales. ■ Responsible for the conception, creation and application of social media marketing strategies and material, providing accurate work and delivering projects on time while exceeding expectations. ■ Focus on outstanding pre-sales and live-sales customer service that ensures increases in sales and repeat customers purchase high-quality, universal or brand-specific goods. ■ Attentively manage and provide dedicated after-sales support to all customer reported issues and questions to ensure our customers are getting the highest quality of customer care during every stage of their order. ■ Facilitate shipping arrangements for various businesses to ensure all materials are delivered on time and with minimal errors. ■ Manage online platforms and e-commerce stores for re-sellers offering a selection of hot and trending products, with discounts for bulk quantities and sampling orders and excelled professionally. ■ Resolve personnel complaints and conflicts and developed and implemented personnel policies and procedures according to corporate guidelines. ■ Encourage best practices in team communication and project planning to drive operational excellence and teamwork. ■ Spearhead promotional and branding campaigns through the production and marketing banners, brochures, business cards, thank you notes, customized goodies.
• Project Manager

  Chimaro Consulting

  2012.01-2014.01

  (2 years)

  ■ Handle a large portfolio of customers on the North-African market and multi-tasked projects in a professional and timely manner. ■ Analyze each client’s needs to recommend our company's most fitting products and services . ■ Provide excellent customer service representation and support skills to clients and strictly adhered to all company policies and procedures ■ Develop and implement SEO and Online Marketing strategies for potential increase in service awareness. ■ Responsible for the conception, creation and application of social media marketing strategies and material, providing accurate work and delivering projects on time while exceeding expectations. ■ Facilitate shipping arrangements for various businesses to ensure all materials are delivered on time and with minimal errors. ■ Spearhead promotional and branding campaigns through the production and marketing banners, brochures, business cards, thank you notes, customized goodies.
• Sales Service

  Kenfair Exhibition Ltd

  2012.02-2012.11

  (9 months)

  ■ Streamline data management while collecting data and filling in database for the company records. ■ Provide information to customers about all products and services available for sale, which retained customer satisfaction and continue to increased corporate revenues. ■ Interact with clients, built key relationships and ensured top level service to continue corporate growth, and increase revenue streams and customer referrals. ■ Translation of corporate documentation from and to English, German, French.
• Social Media Manager

  Parisciel Group Co., Ltd

  2010.07-2011.03

  (8 months)

  ■ Provide dedicated high level e-commerce and Facebook store web development. ■ Use exceptional social media skills to monitor and update Facebook page and Facebook store. ■ Conceptualize, create and apply social media marketing strategies and resources to efficiently deliver projects on time while exceeding expectations. ■ Demonstrate excellent customer service and assisted customers in choosing the most appropriate products and services for them. ■ Diligently provide ongoing support to ensure efficient day to day functions are met while protecting company assets and policies.

Educational experience

• CNED Lyon

  International Business/Trade/Commerce

  2008.09-2010.07

  (2 years)

  Relevant Coursework: International Sales, Prospection, Management, Logistics, Law, Economics, Language Awards/Honors: Award for launching an online e-commerce activity during the course of my studies Relevant Projects: Two Overseas Internship in China
• UTP Science & Technology Co., Ltd

  Domestic/Overseas Logistics

  2009.04-2009.08

  (4 months)

  3 months work placement in Shenzhen, China, for, a company with more than 5 years of experience in video frequency, in the course of my Bachelor of Technologies studies. Import/Export Accounts Management, Translation & Support (French, German)
• OWL Industrial Co., Ltd

  Overseas Sales

  2008.04-2008.08

  (4 months)

  3 months work placement in Shenzhen, China at a company manufacturing electronic devices, in the course of my Bachelor of Technologies studies. Sales Agent for the european markets, translation and support.