Atul Tiwari's Resume

Atul Tiwari

Male

Pre-sales technical support

Live in India

Nationality India

Summary

Experienced Senior Professional | Solar & Battery Energy Storage Specialist | Presales | Performance Analyst | Life Cycle Management. I am a results-driven professional with over 17 years of expertise in the fields of Presales, Business Development, Installation & Commissioning, primarily within the Utility scale Solar and Battery Energy Storage sector. My passion lies in delivering innovative solutions and driving business growth. Key Strengths: # Product Management and Solution Design for BESS and Solar System # Pre-Sales Support and BESS Sizing # Data Analytics and Data Science # Client Relationship Management # Assets Performance Analysis, Generation Analysis and KPIs # Power Quality Audit and Solutions Market Trends Analysis I excel at identifying areas for improvement and implementing effective solutions, whether it's troubleshooting complex systems, managing post-sale service operations, or optimizing customer satisfaction.

Work experience

Technical Support (Global Expertise Center - ESS)
Wärtsilä Energy
2022.05-Current
(3 years)
Guidance and Advisory of equipment operations of the assigned agreement customer Provide L2 Technical Service Remote troubleshooting and tuning using GEMS Platform Monitor and analyse field experience and customer feedback data in order to continually improve the operation of the installation. Make analysis with adequate conclusions and recommendations (reports) on Technical & operational problems. Report the related work progress to relevant stakeholders. Provide technical support for service personnel or sub-contractors on-site Support ESS Customer support in warranty and agreement delivery Co-operate with Agreement Manager for possible change order opportunities Participate in customer meetings as an operational expert, when complex Technical & Operational issues are handled. Coach and mentor less experienced, May act as a trainer in own expertise area. Acquire know-how and follow the latest global development trends of respective Technical & Operational expert areas. Report and propose improvement needs of the products and solutions for relevant stakeholders. Support in Technical & Operational matters when new products or components are developed and launched.